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Customer Support Specialist

2 months ago

Ottawa, Ontario, Canada Adobe Full time

About the Role

We're seeking a highly skilled Customer Support Specialist to join our team at Adobe. As a key member of our support team, you will be responsible for providing exceptional technical support to our global customer base.

Key Responsibilities

  1. Provide timely and effective technical support to customers via phone, email, and other communication channels.
  2. Act as a customer advocate, representing their needs and concerns to internal product teams.
  3. Collaborate with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
  4. Develop and maintain in-depth knowledge of Adobe products and services to provide expert-level support.
  5. Stay up-to-date with industry trends and emerging technologies to ensure our customers receive the best possible support.
  6. Work closely with engineering teams to identify and resolve technical issues, and to develop new features and enhancements.
  7. Conduct knowledge transfer sessions to help reduce escalations and improve customer satisfaction.
  8. Develop and maintain technical documentation, including knowledge base articles and user guides.

Requirements

  1. 3+ years of experience in customer support or a related field.
  2. Strong technical skills, including experience with Adobe products and services.
  3. Excellent communication and interpersonal skills.
  4. Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  5. Strong problem-solving skills and attention to detail.
  6. Ability to work collaboratively with cross-functional teams.
  7. Strong knowledge of computer operating systems and software, including installation, troubleshooting, and integration.

What We Offer

At Adobe, we're passionate about empowering our customers to create and deliver exceptional digital experiences. We're committed to providing a supportive and inclusive work environment that fosters growth and development. If you're a motivated and customer-focused individual who is passionate about technology and customer support, we encourage you to apply for this exciting opportunity.