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Customer Support Specialist

2 months ago

Ottawa, Ontario, Canada Fullscript Full time

At Fullscript, we're dedicated to making optimal care easy for everyone. Our care delivery platform empowers health practitioners to design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare's best supplements – all in one place.

We're seeking a dedicated and enthusiastic Customer Support Specialist to join our support center team. The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and contributing to a positive customer experience. This role demands excellent communication skills, a customer-centric attitude, and the ability to handle various support tasks efficiently.

Key Responsibilities:
  • Work closely with our customers to identify opportunities to enhance their experience and provide tailored solutions.
  • Troubleshoot complex issues and recommend or explain product and service features that best meet the customer's needs.
  • Resolve customer inquiries using various customer support tools and personal product knowledge.
  • Coordinate with your team to ensure support coverage during all business hours.
  • Be a champion of our brand and uphold our commitment to customer satisfaction.
  • Ability to multi-task and manage all customer service platforms.
  • A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
  • Basic understanding of frontend or backend development.

Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We believe in creating an inclusive environment where everyone feels valued and respected.

Accommodations are available on request for candidates taking part in all aspects of the selection process.