Technical System Analyst

6 days ago


Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time
Job Summary

This exciting role offers the opportunity to be part of a high-performing team of Operations Incident Responders, working closely with senior leadership to provide technical expertise and support in coordinating incident response efforts.

Key Responsibilities
  • Coordinate incident response efforts, providing continuous updates to senior leadership on the situation.
  • Contain and remediate incidents, utilizing technical expertise to resolve issues efficiently.
  • Facilitate incident response reports, outlining incident details, timelines, actions taken, and lessons learned.
  • Manage Technology Application Support staff, ensuring seamless support for clients across multiple RBC LOB and external vendors.
  • Deliver ongoing performance management and coaching feedback to direct reports.
  • Ensure timely and appropriate handling of client and user requests, assisting with Senior Management escalation as needed.
  • Participate in projects as a lead for the Application Support team, coordinating change management and monitoring implementation of infrastructure and application fixes and vendor system upgrades.
Requirements
  • 3+ years of progressive experience in business application support roles within the financial services industry.
  • Experience with support for Operating Systems: 80% Windows; 20% Linux.
  • SQL Server database and SQL queries and tuning expertise.
  • Scheduling tools (Autosys/Stonebranch/Airflow) experience.
  • Production trouble shooting skills and ITSM knowledge.
  • Interacting with ServiceNow on incidents, problems, service requests, change deployments.
Preferred Qualifications
  • Knowledge of production controls and access management.
  • Knowledge of Enterprise job schedulers.
  • DevOps process and deployments using UCD.
  • Flexibility for shift work.
  • 24X7 production support.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.


  • Halifax, Nova Scotia, Canada Nova Scotia Power Full time

    The OpportunityCompany, Department: Nova Scotia Power, Corp. Tech. Business Support Location: Ragged Lake, Halifax, NSClosing Date: August 9, 2024 Nova Scotia Power's greatest source of energy is our people. In a culture focused on safety, we're committed to providing exceptional service to our customers and rewarding jobs to our employees. We're hiring...


  • Halifax, Nova Scotia, Canada J.D. Irving Full time

    About J.D. IrvingWe are a trusted technical partner to Canada's maritime fleets, providing reliable and fit-for-purpose solutions. Our team is dedicated to delivering quality professional services.Job DescriptionILS Analyst RoleWe are seeking an experienced ILS Analyst to join our team. As an ILS Analyst, you will be responsible for:Providing technical...


  • Halifax, Nova Scotia, Canada J.D. Irving Full time

    About J.D. IrvingWe are a trusted technical partner to Canada's maritime fleets, providing reliable and fit-for-purpose solutions. Our team is dedicated to delivering quality professional services.Job DescriptionILS Analyst RoleWe are seeking an experienced ILS Analyst to join our team. As an ILS Analyst, you will be responsible for:Providing technical...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Operations Specialist to join our team at the Royal Bank of Canada. As a key member of our operations team, you will be responsible for providing technical support and expertise to ensure the smooth operation of our applications and systems.Key ResponsibilitiesProvide technical support and...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Operations Specialist to join our team at the Royal Bank of Canada. As a key member of our operations team, you will be responsible for providing technical support and expertise to ensure the smooth operation of our applications and systems.Key ResponsibilitiesProvide technical support and...


  • Halifax, Nova Scotia, Canada Bulletproof Full time

    Become a Part of Bulletproof as a Junior Technical Support Analyst About Us: At Bulletproof, we are a premier technology firm recognized for our groundbreaking solutions and significant global influence. Our commitment to fostering a diverse and inclusive environment ensures that every team member's input is appreciated. Join us in our mission to...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Senior SAP Business System Analyst Job Title: Senior SAP Business System Analyst Company: RBC RBC is a leading financial institution that thrives on delivering innovative and transformative IT solutions. Our Technology and Operations division is seeking a talented and results-driven professional to join our team as a Senior SAP Business System...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    About the OpportunityWe are seeking a highly skilled Business System Analyst to join our HR & Compensation Technology group. As a key member of our cross-functional team, you will contribute to various deliverables on new and/or annual projects related to HR technology.Key ResponsibilitiesAnalyze business requirements and develop solutions to meet HR...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    About the OpportunityWe are seeking a highly skilled Business System Analyst to join our HR & Compensation Technology group. As a key member of our cross-functional team, you will contribute to various deliverables on new and/or annual projects related to HR technology.Key ResponsibilitiesAnalyze business requirements and develop solutions to meet HR...


  • Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Job Title: IM/IT Sr. Systems Analyst (SA) / Business Analyst (BA) About the Role: The IM/IT Sr. Systems Analyst (SA) / Business Analyst (BA) plays a critical role in the evaluation, design, testing, implementation, maintenance, and support of information management and technology solutions, projects, and services across Nova Scotia Health (NSH), the IWK, and...


  • Halifax, Nova Scotia, Canada Nova Scotia Health and IWK Health Full time

    About the OpportunityThe Senior Systems Analyst will play a key role in evaluating, designing, testing, implementing, maintaining, and supporting information management and technology solutions, projects, and services across Nova Scotia Health and IWK Health. This position will collaborate with clinical and business stakeholders to leverage IT applications...


  • Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the OpportunityThe Nova Scotia Health Authority is seeking a highly skilled Senior Systems Analyst to join our team. As a key member of our Information Management and Technology (IM/IT) department, you will play a critical role in the evaluation, design, testing, implementation, maintenance, and support of information management and technology...


  • Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the OpportunityThe Nova Scotia Health Authority is seeking a highly skilled Senior Systems Analyst to join our team. As a key member of our Information Management and Technology (IM/IT) department, you will play a critical role in the evaluation, design, testing, implementation, maintenance, and support of information management and technology...


  • Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the OpportunityThe Nova Scotia Health Authority is seeking a highly skilled Senior Systems Analyst to join our team. As a key member of our Information Management and Technology (IM/IT) department, you will play a critical role in the evaluation, design, testing, implementation, maintenance, and support of information management and technology...


  • Halifax, Nova Scotia, Canada Bulletproof Full time

    Position Overview: Bulletproof is in search of a Technical Operations Center Analyst to enhance our Managed Services division. This role necessitates engagement in a 24/7 operational setting, including night shifts, weekends, and holidays, with each shift spanning 12 hours. The position is embedded within a collaborative team atmosphere, providing ample...


  • Halifax, Nova Scotia, Canada Bulletproof Full time

    Position Overview: Bulletproof is in search of a Technical Operations Center Analyst to enhance our Managed Services division. This role demands engagement in a continuous operational environment, including night shifts, weekends, and holidays, with each shift lasting 12 hours. The position is set within a collaborative team atmosphere, offering numerous...


  • Halifax, Nova Scotia, Canada Bulletproof Full time

    Position Overview: Bulletproof is in search of a Technical Operations Center Analyst to enhance our Managed Services division. This role is essential for maintaining operational excellence in a dynamic 24/7 environment, which includes shifts spanning nights, weekends, and holidays, each lasting 12 hours. The position is set within a collaborative team...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the Opportunity?This role is based in our organization, where we collaborate with partners to deliver innovative IT solutions. Our clients represent various business areas, and we lead the development of digital tools and platforms to enhance collaboration.As a Senior Business Systems Analyst, you will partner with IT and...

  • Lead Systems Analyst

    4 weeks ago


    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Position OverviewThe Senior Systems Analyst plays a pivotal role within the Information Management and Information Technology (IM/IT) department, reporting directly to an IM/IT Manager. This position is integral to the assessment, design, testing, implementation, maintenance, and support of technological solutions and services across the organization and its...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryThis role is based in our Bedford office located at 120 Western Parkway.We are seeking a talented, creative, and results-driven professional who thrives on delivering high-performing applications to join our team at the Royal Bank of Canada.As a Senior SAP Business Systems Analyst, you will partner with IT and assigned business line(s) to assess,...