Technical System Analyst
6 days ago
This exciting role offers the opportunity to be part of a high-performing team of Operations Incident Responders, working closely with senior leadership to provide technical expertise and support in coordinating incident response efforts.
Key Responsibilities- Coordinate incident response efforts, providing continuous updates to senior leadership on the situation.
- Contain and remediate incidents, utilizing technical expertise to resolve issues efficiently.
- Facilitate incident response reports, outlining incident details, timelines, actions taken, and lessons learned.
- Manage Technology Application Support staff, ensuring seamless support for clients across multiple RBC LOB and external vendors.
- Deliver ongoing performance management and coaching feedback to direct reports.
- Ensure timely and appropriate handling of client and user requests, assisting with Senior Management escalation as needed.
- Participate in projects as a lead for the Application Support team, coordinating change management and monitoring implementation of infrastructure and application fixes and vendor system upgrades.
- 3+ years of progressive experience in business application support roles within the financial services industry.
- Experience with support for Operating Systems: 80% Windows; 20% Linux.
- SQL Server database and SQL queries and tuning expertise.
- Scheduling tools (Autosys/Stonebranch/Airflow) experience.
- Production trouble shooting skills and ITSM knowledge.
- Interacting with ServiceNow on incidents, problems, service requests, change deployments.
- Knowledge of production controls and access management.
- Knowledge of Enterprise job schedulers.
- DevOps process and deployments using UCD.
- Flexibility for shift work.
- 24X7 production support.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
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