Current jobs related to Technical Operations Center Analyst - Halifax, Nova Scotia - Bulletproof
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Technical Analyst I
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Halifax, Nova Scotia, Canada Bulletproof Full timeUnlock Your Potential as a Technical Analyst IAt Bulletproof, we're on a mission to make the world a safer place through technology and people. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation and excellence.Key Responsibilities:Provide exceptional technical support to our customers, resolving issues...
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Technical Analyst I
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Halifax, Nova Scotia, Canada Bulletproof Full timeUnlock Your Potential as a Technical Analyst IAt Bulletproof, we're on a mission to make the world a safer place through technology and people. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation and excellence.Key Responsibilities:Provide exceptional technical support to our customers, resolving issues...
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Technical Analyst I
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Halifax, Nova Scotia, Canada Bulletproof Full timeUnlock Your Potential as a Technical Analyst IAt Bulletproof, we're on a mission to make the world a safer place through technology and people. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation and excellence.Key Responsibilities:Provide exceptional technical support to our customers, resolving issues...
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Technical Analyst I
3 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeUnlock Your Potential as a Technical Analyst IAt Bulletproof, we're on a mission to make the world a safer place through technology and people. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation and excellence.Key Responsibilities:Provide exceptional technical support to our customers, resolving issues...
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Technical Analyst I
3 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeUnlock Your Potential as a Technical Analyst IAt Bulletproof, we're on a mission to make the world a safer place through technology and people. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation and excellence.About the RoleThis is a challenging and rewarding position that requires adaptability, strong...
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Technical Analyst I
3 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeUnlock Your Potential as a Technical Analyst IAt Bulletproof, we're on a mission to make the world a safer place through technology and people. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation and excellence.About the RoleThis is a challenging and rewarding position that requires adaptability, strong...
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Technical Analyst I
2 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work independently in a...
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Technical Analyst I
2 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work independently in a...
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Technical Analyst I
3 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a highly skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work...
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Technical Analyst I
3 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a highly skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work...
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Technical Analyst I
1 month ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a highly skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support to our customers, troubleshooting issues, and maintaining our enterprise Microsoft environments.Key Responsibilities:Provide technical support to customers via...
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Technical Analyst I
1 month ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a highly skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support to our customers, troubleshooting issues, and maintaining our enterprise Microsoft environments.Key Responsibilities:Provide technical support to customers via...
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Technical Analyst I
1 month ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work independently in a...
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Technical Analyst I
4 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work independently.Key...
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Technical Analyst I
4 weeks ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work independently.Key...
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Technical Analyst I
1 month ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IPosition Overview:Bulletproof is seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will be responsible for providing technical support and services to our clients. This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work independently in a...
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Technical Systems Analyst
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Junior Technical Support Analyst
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Junior Technical Support Analyst
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Halifax, Nova Scotia, Canada Bulletproof Full timeBecome a Part of Bulletproof as a Junior Technical Support Analyst About Us: At Bulletproof, we are a premier technology firm recognized for our groundbreaking solutions and significant global influence. Our commitment to fostering a diverse and inclusive environment ensures that every team member's input is appreciated. Join us in our mission to...
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Technical Analyst I
4 days ago
Halifax, Nova Scotia, Canada Bulletproof Full timeTechnical Analyst IAt Bulletproof, we're on a mission to serve, secure, and empower the world through people and technology. As a Technical Analyst I, you'll be part of a dynamic team that's pushing the boundaries of innovation.Key Responsibilities:Provide technical support for LAN, Desktop, and server devicesMaintain enterprise Microsoft environmentsCreate...
Technical Operations Center Analyst
2 months ago
Position Overview:
Bulletproof is in search of a Technical Operations Center Analyst to enhance our Managed Services division. This role necessitates engagement in a 24/7 operational setting, including night shifts, weekends, and holidays, with each shift spanning 12 hours. The position is embedded within a collaborative team atmosphere, providing ample opportunities for professional development and skill enhancement.Key Responsibilities:
Monitoring and Incident Oversight: Vigilantly observe IT infrastructure, network systems, and applications for irregularities and performance concerns utilizing a variety of monitoring solutions. Assess and categorize incoming alerts to determine the urgency of incidents. Initiate and oversee incident response protocols, including escalation to specialized teams when required. Record and track incidents, detailing actions taken and resolution outcomes. Troubleshooting and Technical Support: Conduct initial diagnostics and troubleshooting of technical challenges related to hardware, software, and network elements. Deliver prompt and effective assistance to end-users and internal teams to resolve technical issues. Collaborate with other technical support teams, vendors, and service providers to address and resolve intricate problems. System Performance Analysis and Enhancement: Regularly evaluate and analyze system performance metrics to identify potential enhancements and optimize operational efficiency. Implement and oversee performance tuning and maintenance activities to ensure peak operation of IT systems. Documentation and Reporting: Maintain thorough and precise documentation of system configurations, incident reports, and troubleshooting methodologies. Generate and assess reports on system performance, incidents, and resolution timelines to pinpoint trends and areas for enhancement. Collaboration and Communication: Serve as a conduit between various technical teams, management, and end-users to foster effective communication and collaboration. Provide clear and concise updates on incident status and resolution progress to team members during shift transitions, as well as periodic updates to the team lead. Compliance and Security Adherence: Comply with organizational policies, procedures, and best practices related to IT operations and security. Ensure adherence to relevant regulations and standards in all operational activities. Commitment to Continuous Improvement: Engage in post-incident evaluations and contribute to the formulation of preventive measures and process enhancements. Stay abreast of emerging technologies, industry trends, and best practices to refine TOC operations. Training and Development: Assist in onboarding new team members and providing guidance on TOC processes and tools. Continuously advance your technical skills and knowledge through professional development opportunities.Required Qualifications:
A post-secondary degree in Information Technology or a related field is essential. 1-3 years of relevant experience is necessary. Experience with a Managed Service Provider (MSP) is advantageous. Familiarity with ITIL processes is beneficial. Capability to systematically troubleshoot complex issues efficiently. Ability to work effectively both independently and collaboratively within a team. Strong customer service aptitude.Employee Benefits:
Comprehensive Health, Dental, and Vision Insurance Optional Health Plans 100% Employer Funded Health and Dental Coverage Paid Vacation Time RRSP Savings Plan with 100% match up to 3% of your salary Annual Discretionary Bonus Anniversary Reward Bonus Educational Assistance Program Additional Mental Health Benefits through our Employee Assistance Program Optional Pet, Accident, and Critical Event Insurance