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Hotel Operations Manager

2 months ago

Edmundston, New Brunswick, Canada 686949 NB LTD Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly organized and detail-oriented Hotel Clerk Supervisor to join our team at 686949 NB LTD. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of our front desk staff, ensuring seamless guest experiences, and maintaining the highest standards of customer service.

Key Responsibilities:
  • Supervise and Coordinate Front Desk Staff: Lead and motivate a team of front desk staff to provide exceptional guest service, handle guest inquiries, and resolve issues in a timely and professional manner.
  • Establish Work Schedules and Procedures: Develop and implement efficient work schedules and procedures to ensure smooth hotel operations, including check-in, check-out, and guest services.
  • Perform Same Duties as Workers Supervised: Demonstrate a strong understanding of hotel operations and be willing to roll up your sleeves to assist with front desk duties, including check-in, check-out, and guest services.
  • Prepare and Submit Reports: Compile and submit accurate reports on guest feedback, staff performance, and hotel operations to inform management decisions.
  • Resolve Work Problems and Provide Technical Advice: Analyze and resolve work-related issues, provide technical guidance to staff, and recommend process improvements to enhance productivity and quality.
  • Assist Clients/Guests with Special Needs: Provide exceptional service to guests with special needs, ensuring their comfort and satisfaction.
  • Coordinate, Assign, and Review Work: Effectively coordinate and assign tasks to staff, review their performance, and provide constructive feedback to improve their skills and knowledge.
  • Hire and Train Staff: Recruit, train, and develop a high-performing team of front desk staff, ensuring they possess the necessary skills and knowledge to deliver exceptional guest service.
  • Maintain Operation of Computer Systems and Equipment: Ensure the smooth operation of hotel computer systems, equipment, and machinery, arranging for repairs and maintenance as needed to maintain business continuity and customer service delivery.
  • Requisition Materials and Supplies: Procure necessary materials and supplies to maintain hotel operations, ensuring timely delivery and minimizing disruptions.
Requirements:
  • Education: Bachelor's degree in a related field.
  • Experience: Experience in hotel operations, customer service, or a related field is an asset.
  • Work Setting: Hotel, motel, or resort environment.
  • Computer and Technology Knowledge: Proficient in MS Outlook and other hotel management software.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, attention to detail, and ability to work under pressure.
  • Personal Suitability: Accurate, dependable, flexible, organized, and able to work effectively in a team environment.
Screening Questions:
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week