Front Desk Hotel Associate

4 weeks ago


Slave Lake, Canada Slave Lake Accommodations LTD Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Slave Lake Accommodations LTD.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Arrival and Departure Processing: Process group arrivals and departures, taking into account room availability and guest preferences.
  • Room Reservations: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Guest Information: Provide guests with information on hotel facilities and services, as well as points of interest in the surrounding area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service, addressing guest concerns and resolving issues in a timely and professional manner.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a related field.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, with attention to detail and strong communication skills.
  • Personal Suitability: Client focus, team player, and ability to work in a permanent position with 30 hours per week.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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