Hotel Front Desk Associate

3 weeks ago

Red Lake, Canada The Balmer Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at The Balmer Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an accurate inventory of vacancies, reservations, and room assignments
  • Answer telephone calls and relay messages to guests and staff
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements
  • Contact guests to deliver requested wake-up calls
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
Requirements
  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and multitask with ease
  • Excellent communication and interpersonal skills
  • Ability to stand for extended periods and lift up to 25 pounds
  • Will train on hotel software and systems

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