Systems Analyst for Educational Technology
3 weeks ago
Position Overview:
The School of Continuing Studies (SCS) is a prominent educational institution comprising two main divisions: the English Language Institute (YUELI) and Continuing Professional Education (CPE). It caters to international students pursuing pre-university English language education and professionals aiming to enhance their skills or transition careers.
Role Summary:
Reporting to the Information Technology Manager, the Business Systems Analyst is instrumental in managing and operating systems to ensure exceptional customer service and support the institution's operations.
Key Responsibilities:
- Configure systems in alignment with academic schedules.
- Support essential operations, including student applications and course registrations.
- Address inquiries regarding system guidance and information.
- Engage in discussions focused on system improvements and enhancements.
Qualifications:
The ideal candidate should possess a minimum of 2 years of experience in IT systems maintenance and support, with at least 1 year in a systems analyst capacity. Proficiency in enterprise applications, documentation, testing, and project management tools is essential. Familiarity with various programming languages and technologies, along with experience using systems such as Moodle and Salesforce/Dynamics, is required. Strong communication, analytical, and problem-solving skills are crucial, along with the ability to act as a liaison between business and IT teams. The candidate should also be skilled in developing system and process documentation using tools like Visio.
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