Business Systems Analyst

2 months ago


Toronto, Ontario, Canada Nexus Systems Group Inc. Full time
Job Description

Nexus Systems Group Inc. is seeking a highly skilled Business Systems Analyst to join our team.

Key Responsibilities:
  • Operational Risk Management: Act as a primary point of contact for day-to-day operational and production support for Operational Risk technology solutions, coordinating activities with global stakeholders and support teams.
  • Issue Escalation: Escalate issues to Senior Manager for assistance and/or escalation purposes, quickly analyze problems, and resolve escalated issues, providing recommendations to management regarding resolution.
  • Documentation and Procedures: Support the design and manage administrative documentation and procedures for user access & application support, ensuring internal support processes are understood, documented, validated, updated & communicated to key stakeholders.
  • Communication and Support: Manage Support mailboxes and ServiceNow ticket queue, responding to queries in a timely manner, adhering to documented Service Level Agreements (SLAs).
  • Business Partnerships: Manage communication with business partners and effectively communicate with technology groups as well as users throughout the Bank.
  • Operational Risk Solutions: Under the direction of the Senior Manager, provide support in the delivery of Operational Risk technology solutions that meet business objectives, enabling users to perform system activities effectively and efficiently.
  • Culture and Risk: Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge, understanding how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Operational Efficiency: Actively pursue effective and efficient operations of their respective areas, ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations concerning operational risk, regulatory compliance risk, AML/ATF risk and conduct risk.
  • Change Management: Support the development and implementation of change management strategies to maximize user adoption while minimizing barriers with GOR systems.
  • Training and Knowledge Transfer: Support the delivery of system training and knowledge transfer to user communities.
  • Regulatory Awareness: Maintain awareness of regulatory requirements and industry best practices in operational risk.
Requirements:
  • Experience: 5+ years of relevant functional and/or technical experience, preferably as a Business Analyst/System Analyst.
  • Skills: Working knowledge of Microsoft Office productivity tools (Word, PowerPoint) and advanced skills in the use of MS Excel (macros); fluency in Spanish.
  • Operational Risk Platforms: Experience with Operational Risk platforms and methodologies, and their application in judicious decision-making.
  • Problem-Solving: Solid problem-solving skills.
  • Interpersonal Skills: Solid interpersonal skills with the ability to build strategic relationships and influence stakeholders.


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