Customer Service Representative

6 hours ago

Burnaby, British Columbia, Canada EightSix Network Full time

Job Title: Guest Services Representative

Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded. You will be the face of our organization, and your role will play a critical part in shaping the overall guest experience.

Key Responsibilities:

  • Meet, greet, and assist guests, answering inquiries and providing solutions for any concerns
  • Provide information on current and upcoming events and promotions
  • Explain and enroll customers in the rewards loyalty program
  • Assist in implementing on-site events, promotions, and entertainment initiatives

Requirements:

  • A minimum one year of experience in a related field
  • Proven high level of customer service
  • Organizational, interpersonal, analytical, and communication skills
  • Intermediate knowledge of computer programs and mathematical skills
  • The ability to obtain registration with provincial gaming regulatory body
  • Friendly and personable energy and a willingness to go the extra mile for guests
  • Excellent communicator who can comfortably talk to guests regarding events and promotions
  • Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment
  • Patient, positive demeanor with everyone you meet

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

Get to Know Gateway:

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario, and Edmonton, Alberta, Gateway currently employs approximately 8,000 people and boasts approximately 2,000 table games (including 49 poker tables), 13,000 slots, 85 restaurants and bars, and hotel rooms.

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