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Customer Service Representative

2 months ago

Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full time
Customer Service Representative

Handyman Connection of Metro Vancouver, BC is a locally owned and operated home improvement company dedicated to delivering exceptional customer service and quality workmanship. We are seeking a top-notch Customer Service Representative to join our team.

Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Manage customer inquiries, concerns, and issues in a timely and professional manner
  • Work closely with our craftsmen and customers to ensure seamless project execution
  • Assist with scheduling, customer support, job tracking, billing, and staff communications
  • Develop and maintain a thorough understanding of our products and services
Requirements:
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience in a customer-facing role, preferably in a call center or customer service setting
  • Knowledge of home repair and light remodeling is an asset
  • Proficiency in Microsoft Office and CRM software
What We Offer:
  • Competitive hourly rate and bonus structure
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Business casual attire and a friendly office atmosphere

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.