Customer Service Representative

2 weeks ago


Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time

Customer Service Representative Job Description

Location: Kananaskis, AB

Rate of Pay: Starting at $18/hour

Overview:

Pomeroy Lodging LP is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Kananaskis Mountain Lodge. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations in a fast-paced environment.

The Role:

As a Customer Service Representative, you will be the first point of contact for guests, responding to their inquiries, resolving issues, and providing personalized service. Your responsibilities will include:

  • Responding to guest calls and emails in a professional and courteous manner
  • Providing accurate and timely information about lodge services and amenities
  • Assisting with guest check-in and check-out processes
  • Managing guest room assignments and inventory
  • Collaborating with other departments to ensure seamless guest experiences
  • Staying up-to-date on lodge promotions and events to provide guests with relevant information

Requirements:

  • Previous customer service experience in a hospitality setting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask under pressure
  • Commitment to providing exceptional guest service
  • Computer literacy and proficiency in various software applications

Perks:

  • Competitive hourly rate
  • Opportunities for career growth and development
  • Discounts on lodge services and amenities
  • Access to employee cafeteria meal benefit
  • Marriott Destinations membership


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