Guest Services
3 days ago
Job Title: Guest Services Representative
Join our team at Nakiska Ski Resort in the Canadian Rockies and experience the ultimate winter wonderland. As a Guest Services Representative, you will be the first point of contact for our guests, providing exceptional customer service and creating unforgettable memories.
About the Role:
- Ensure a welcoming and friendly atmosphere for guests and staff alike.
- Process day tickets and season passes, handle cash transactions, and respond to inquiries in person and on the phone.
- Promote and sell resort products and experiences, addressing customer service-related questions and concerns.
- Communicate effectively with various departments to provide accurate information to guests.
- Perform administrative tasks, such as filing and office cleaning, as needed.
- Work flexible shifts with varying hours, primarily working 30 to 40 hours per week.
About You:
- Previous professional work experience in a customer service role.
- Ability to work independently or as part of a team, with a self-starter mentality.
- Previous cash-handling experience and proficiency with MS Office and Point-of-Sale systems.
- Experience in a mountain or resort setting, with a passion for sports and the outdoors.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- Physical stamina to stand for extended periods.
About Us:
- Staff accommodation with private bedroom.
- RCR staff season's pass for the Western Resorts.
- Discounts on food, retail, and hotels.
- Pro-deals and staff events.
Join Our Team:
We are looking for enthusiastic and dedicated individuals to join our team. If you are passionate about providing exceptional customer service and working in a dynamic environment, we encourage you to submit your application.
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