Guest Services

3 days ago


Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full time

Job Title: Guest Services Representative

Join our team at Nakiska Ski Resort in the Canadian Rockies and experience the ultimate winter wonderland. As a Guest Services Representative, you will be the first point of contact for our guests, providing exceptional customer service and creating unforgettable memories.

About the Role:

  • Ensure a welcoming and friendly atmosphere for guests and staff alike.
  • Process day tickets and season passes, handle cash transactions, and respond to inquiries in person and on the phone.
  • Promote and sell resort products and experiences, addressing customer service-related questions and concerns.
  • Communicate effectively with various departments to provide accurate information to guests.
  • Perform administrative tasks, such as filing and office cleaning, as needed.
  • Work flexible shifts with varying hours, primarily working 30 to 40 hours per week.

About You:

  • Previous professional work experience in a customer service role.
  • Ability to work independently or as part of a team, with a self-starter mentality.
  • Previous cash-handling experience and proficiency with MS Office and Point-of-Sale systems.
  • Experience in a mountain or resort setting, with a passion for sports and the outdoors.
  • Ability to work flexible hours, including weekends, evenings, and holidays.
  • Physical stamina to stand for extended periods.

About Us:

  • Staff accommodation with private bedroom.
  • RCR staff season's pass for the Western Resorts.
  • Discounts on food, retail, and hotels.
  • Pro-deals and staff events.

Join Our Team:

We are looking for enthusiastic and dedicated individuals to join our team. If you are passionate about providing exceptional customer service and working in a dynamic environment, we encourage you to submit your application.



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