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Hospitality Ambassador

2 months ago

Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time

Job Summary

Front Office Representative

We are seeking a highly skilled and customer-focused Front Office Representative to join our team at Pomeroy Lodging LP. As a Front Office Representative, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Check guests into the hotel, check out guests from the hotel, and provide service whenever required
  • Provide courteous, professional, and attentive guest service at all times
  • Establish a personal rapport with the guest to learn about their needs and expectations
  • Actively seek feedback from guests, follow up, and take action to exceed guest expectations
  • Provide a personalized touch during all guest interactions to ensure they feel welcome and special
  • Work a variety of shifts, including mornings, afternoons, evenings, and holidays
  • Communicate effectively with all other departments and demonstrate strong teamwork
  • Have in-depth knowledge of the surrounding area to share with guests and create an unrivaled experience

Requirements:

  • Experience with POS systems, Excel, and Outlook
  • Ability to work well under pressure in a fast-paced environment
  • Previous hotel front office experience or education completed within the hospitality sector
  • Degree or diploma in hospitality is preferred but not required
  • Professional presentation and demeanor
  • Self-motivated, excellent organizational skills, and the ability to work well under pressure

Benefits:

  • Personal days: 5 per year after 90 days of continued full-time employment
  • Food and beverage discounts at all dining outlets
  • Growth and development opportunities, both personal and professional
  • Onsite staff accommodations with a residence convenience store and employee gym
  • One meal per day in the employee cafeteria (taxable benefit)
  • Discounts on activities offered through our activities committee
  • Shuttle access to nearby cities
  • Health and wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on the first day of work at a rate of 4% of earnings
  • Marriott destinations membership providing discounted room rates and food and beverage discounts
  • Discounted access to our Nordic Spa
  • Discounted ski pass and golf rates
  • Kananaskis Parks Pass