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ServiceNow Configuration Management Specialist

1 month ago

Montreal, Quebec, Canada BRP Full time
Job Title: ServiceNow Configuration Management Specialist

We are seeking a highly skilled ServiceNow Configuration Management Specialist to join our team at BRP. As a key member of our IT department, you will be responsible for overseeing the ServiceNow Configuration Management Database (CMDB) and specializing in the Common Service Data Model (CSDM) framework.

Key Responsibilities:
  • Configure, manage, and optimize the CMDB to ensure data integrity and security.
  • Develop and implement data management and governance policies to ensure data accuracy and completeness within the CSDM framework.
  • Conduct audits on the CMDB to enhance accuracy and completeness of data.
  • Provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.
  • Collaborate with IT teams to identify new CIs and service relationships that should be added to the CSDM to improve visibility, reporting, and analysis.
Requirements:
  • 4+ years' experience working as a configuration manager or similar role.
  • 4+ years' working within ServiceNow, with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules.
  • Excellent understanding of CSDM concepts.
  • Strong understanding of IT resource and configuration management principles.
  • Data analysis and reporting skills.
  • Problem solving and troubleshooting capabilities.
  • Technical documentation skills.
What We Offer:
  • Annual bonus.
  • Generous paid time away.
  • Pension plan.
  • Collective saving opportunities.
  • Industry leading healthcare.
  • Flexible work schedule.
  • Summer schedule.
  • Holiday season shutdown.
  • Educational resources.
  • Discount on BRP products.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about IT service management and have a strong understanding of ServiceNow, we encourage you to apply for this exciting opportunity.