Front Desk Associate

2 weeks ago

Pincher Creek, Canada Heritage Inn Hotel & Convention Centre Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Heritage Inn Hotel & Convention Centre. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register guests and assign rooms upon arrival, ensuring accurate and efficient processing of guest information.
  • Group Check-ins and Check-outs: Handle group check-ins and check-outs, managing room reservations, modifications, and cancellations in a timely and professional manner.
  • Room Management: Maintain accurate room inventory, process guest check-outs, and ensure seamless room assignments.
  • Guest Services: Offer information about hotel amenities and local attractions, providing guests with a personalized and memorable experience.
  • Administrative Tasks: Perform clerical tasks such as faxing, filing, and answering calls, ensuring the front desk area is well-organized and efficient.
  • Emergency Protocols: Adhere to emergency and safety protocols, ensuring the well-being of guests and staff.
  • Wake-up Call Services: Provide wake-up call services to guests, ensuring they are well-rested and prepared for their day.
Requirements
  • Availability: Availability for shift work, including evenings, weekends, and holidays.
  • Authorization: Legally authorized to work in Canada.
  • Relocation: No relocation required.
  • Experience: Prior experience in a similar role is a plus.
  • Language: Fluency in English is a must.
Additional Benefits
  • Free Parking: Free parking and on-site amenities for our staff.
  • Permanent Position: Permanent position with 30-40 hours per week, offering stability and growth opportunities.

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