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Merchandising Service Manager

2 months ago

Anjou, Quebec, Canada RONA Full time
About the Role

We are seeking a highly skilled Merchandising Service Manager to join our team at RONA. As a key member of our retail operations team, you will be responsible for leading merchandising activities and ensuring a seamless customer experience across our stores.

Key Responsibilities
  • Merchandising and Visual Presentation: Oversee in-store merchandising activities, projects, and services to ensure a clean, safe, accessible, and appealing customer experience.
  • Team Leadership: Supervise merchandising team members, assign projects, and reallocate tasks as needed to ensure efficient store operations.
  • Project Management: Track priorities, deadlines, material needs, and project execution to ensure timely completion of merchandising projects.
  • Store Operations: Collaborate with deployment teams, field operations, and store managers to ensure seamless store operations and customer satisfaction.
  • Performance Management: Manage performance, provide feedback, and implement corrective actions to ensure team members meet performance expectations.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 2 years of experience in customer service/retail, or 1 year in a RONA store, with 1 year of team management experience and 1 year of merchandising experience.
  • Skills: Project management experience, availability to work nights and weekends, and experience operating motorized equipment and practical knowledge of basic hand tools.
About RONA

RONA is a leading Canadian retailer of products and services for the renovation and repair of homes. We are committed to providing our customers with a seamless shopping experience and to creating a positive and inclusive work environment for our employees.