Customer Service Experience Lead

4 weeks ago


Anjou, Quebec, Canada The Home Depot Canada Full time
Customer Service Experience Lead at The Home Depot Canada

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? As a Customer Service Experience Lead at The Home Depot Canada, you will play a pivotal role in driving customer satisfaction and associate engagement. We are seeking a highly motivated and experienced leader to join our team

Job Summary

The Customer Service Experience Lead is responsible for overseeing the execution of store standards, ensuring customer service and associate engagement, and driving business results. This leadership role requires strong communication and problem-solving skills, with a focus on delivering world-class customer experiences. If you are a results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity

Key Responsibilities
  • Customer Service:
    • Drive customer service and associate engagement by coaching and training associates on proper customer service techniques.
    • Assign, manage, and direct associates' work and duties to drive customer service results.
    • Resolve customer escalations within the store and through Customer Care.
    • Ensure store is prepared for high-volume periods.
    • Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.
  • People:
    • Provide in-the-moment direction, coaching, and performance management based on observations and behavior.
    • Conduct formal performance conversations and discipline on customer service matters.
    • Use recognition tools to highlight associates demonstrating Home Depot's core values.
    • Identify and develop high-potential associates for growth opportunities.
  • Manager on Duty:
    • Lead store kickoff meetings and walk each department to ensure store readiness.
    • Communicate messages, priorities, and tasks to all associates.
    • Responsible for Opening, Closing, and MOD tasks, as well as other whole-store focus responsibilities.
Requirements

To be successful in this role, you will need:

  • At least one year of relevant work experience as a leader/supervisor.
  • 2 years of customer service experience, an asset.
  • 1 to 2 years of retail or trade experience, an asset.
  • High school diploma or equivalent.
What We Offer

The Home Depot Canada offers a competitive salary range of $55,000 - $65,000 per year, depending on experience. Additionally, you will have access to a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.

Estimated Salary:

$60,000 per year

Location:

The Home Depot Canada, various locations across the country

Are you ready to join a team that is passionate about delivering exceptional customer experiences? Apply now to become a Customer Service Experience Lead at The Home Depot Canada



  • Anjou, Quebec, Canada RONA+ Full time

    RONA is a leading Canadian retailer in the hardware and home renovation industry, with over 22,000 employees across Canada.As a Store Operations Manager, you will play a key role in the success of our stores by overseeing the day-to-day operations, managing a team of employees, and ensuring exceptional customer service.Job Responsibilities:Supervise and...


  • Anjou, Quebec, Canada Waste Management Canada Full time

    Job DescriptionAs a Business Development Manager for Waste Management, you will play a critical role in generating shareholder value by utilizing a consultative retention approach for larger and/or more complex Small/Medium Business WM customers. You will manage existing business relationships focused on achieving budgeted retention goals through developing...


  • Anjou, Quebec, Canada COGIR Immobilier Full time

    An exciting opportunity awaits an ambitious and innovative chef to join our team at Terrasses Versailles, a friendly seniors' residence located in Anjou. As our new Executive Culinary Director, you will have the chance to create and implement customized and balanced menus that cater to the diverse tastes and needs of our residents.About UsWe are a welcoming...

  • Rental Coordinator

    3 weeks ago


    Anjou, Quebec, Canada Cooper Equipment Rentals Full time

    About This Role We are seeking a highly motivated and customer-focused Rental Coordinator to join our team at Cooper Equipment Rentals. Key Responsibilities The successful candidate will be responsible for answering customer inquiries, processing rental requests, and maintaining accurate inventory records. Requirements and Qualifications To be successful in...


  • Anjou, Quebec, Canada A.W. Chesterton Company - Montreal Full time

    About A.W. Chesterton Company - MontrealA.W. Chesterton is a leading international manufacturer of industrial fluid sealing systems, high-performance protective coatings, and specialized industrial maintenance products. Our Montreal center is seeking a skilled Shipper/Receiver/Repair Centre Technician to join our dynamic team.Job DescriptionThis role is an...


  • Anjou, Quebec, Canada Fed Finance Full time

    At Fed Finance, we are dedicated to providing expert recruitment services for accounting and finance professionals. With a strong presence in the Greater Montreal area, we have the expertise to support your career journey.We are currently seeking a highly skilled Financial Reporting Specialist to join our esteemed client, a leading company based in the East...

  • Logistics Courier

    1 month ago


    Anjou, Quebec, Canada Philtex Full time

    Job SummaryAt Philtex, we are seeking a skilled Logistics Courier to join our team. As a key member of our delivery team, you will be responsible for transporting goods to our customers in a timely and efficient manner.Key Responsibilities- Transport goods to customers in a safe and timely manner- Ensure all deliveries are completed on site- Collaborate with...


  • Anjou, Quebec, Canada Fed Finance Full time

    About UsFed Finance is a leading recruitment agency specializing in accounting and finance professionals. We are committed to supporting our clients throughout their job search and career development.We are currently seeking a skilled Financial Reporting Analyst to join our client's team in Montreal. The successful candidate will have the opportunity to work...


  • Anjou, Quebec, Canada Pandora Full time

    About the Role:The Seasonal Sales Associate will be the ultimate Pandora brand ambassador, delivering a world-class experience and surpassing sales goals. This role requires a genuine passion for our brand and a commitment to building lasting connections with our customers.Key Responsibilities:Exceed individual and store sales goals by building a genuine...


  • Anjou, Quebec, Canada Waste Management Canada Full time

    About the RoleWe are seeking a highly skilled Sales Growth Director to join our team at Waste Management Canada. As a Sales Growth Director, you will be responsible for driving revenue growth and achieving sales targets by developing and implementing effective sales strategies. If you have a proven track record of success in sales and are passionate about...


  • Anjou, Quebec, Canada Fed Finance Full time

    At Fed Finance, we specialize in providing expert recruitment services for the accounting and finance industries. Our consultants possess in-depth knowledge and a commitment to excellence. We strive to support job seekers throughout their career journey.Hello, I am Melissa, Recruitment and Business Development Advisor at Fed Finance, a recruitment agency...


  • Anjou, Canada Intelcom Full time

    Ride the next mile with us! - Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...


  • Anjou, Canada Intelcom Full time

    Ride the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...


  • Anjou, Canada Dusco Doors Full time

    Responsibilities: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Upsell products and services to customers when appropriate - Perform data entry and maintain accurate customer records - Analyze customer needs and recommend...


  • Anjou, Canada Marché Bachir Inc. Full time

    Cashier in a little neighborhood grocerie store opened 8 am to 9 pm everyday, which offers both deliveries and in person customer service. Experience: - Some experience in customer service. - Some experience in grocerie stores, exemple : knowing Cigarettes, how to use the Lotto Quebec machine, etc. - No minimum education required, must speak fluent french...


  • Anjou, Canada Axis Auto Finance Full time

    Axis Auto Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société canadienne de financement automobile cotée en bourse à la croissance la plus rapide. En tant qu'équipe, nous recherchons en permanence des moyens nouveaux et innovants de développer notre entreprise. Notre culture agile et...


  • Anjou, Canada Réno-Dépôt Full time

    By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...


  • Anjou, Canada Hydro Solution Full time

    The Hydro Solution family is growing! Come join a growing organization that is committed to customer satisfaction and the well-being of its employees. **Role** As an Expert Customer Service Advisor, we will call on your advisory strengths to respond to customers, according to their water heater needs. Your goal? Guarantee a remarkable customer experience...


  • Anjou, Canada Hydro Solution Full time

    The Hydro Solution family is growing! Come join a growing organization that is committed to customer satisfaction and the well-being of its employees. **Role** As an Expert Customer Service Advisor, we will call on your advisory strengths to respond to customers, according to their water heater needs. Your goal? Guarantee a remarkable customer experience...


  • Anjou, Canada Mitten Building Products Full time

    **Summary** This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. **Job Duties** -...


  • Anjou, Canada Mitten Building Products Full time

    **Who We Are** Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between...


  • Anjou, Canada Hydro Solution Full time

    The Hydro Solution family is growing! Come join an organization that cares about customer satisfaction and the well-being of its employees. **Role** As an Expert Customer Service Advisor, you’ll have to leverage your advisory strengths to advise clients in their water heater needs. Your goal? To provide an excellent customer experience and meet expected...


  • Anjou, Canada The Brick Full time

    Est-ce un emploi pour vous?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination...


  • Anjou, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The WM CSR will handle a number of escalated contacts. The ability to consistently provide an...


  • Anjou, Canada Dusco Group Full time

    **Overview**: **Key Responsibilities**: - Accurately enter customer orders into the system, ensuring all details are correct and complete. - Assist customers with product selection, pricing, and order status updates. - Maintain and update customer records in the database. - Provide support with billing inquiries and resolve any discrepancies. - Work closely...


  • Anjou, Canada Réno-Dépôt Full time

    By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...


  • Anjou, Canada Mitten Building Products Full time

    **Summary** This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. **Job Duties** -...


  • Anjou, Canada Mitten Building Products Full time

    Summary This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. Job Duties Assist...


  • Anjou, Canada Scotiabank Full time

    Requisition ID: 194043 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What your role will be...** Customer Relations Representative As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to...


  • Anjou, Canada Scotiabank Full time

    Requisition ID: 200162 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What your role will be...** Customer Relations Representative As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to...


  • Anjou, Canada Axis Auto Finance Full time

    Axis Auto Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société de financement automobile canadienne cotée en bourse qui a connu la croissance la plus rapide. En tant qu'équipe, nous cherchons continuellement des moyens nouveaux et innovants de développer notre entreprise. Notre culture...