Customer Service Experience Lead
4 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? As a Customer Service Experience Lead at The Home Depot Canada, you will play a pivotal role in driving customer satisfaction and associate engagement. We are seeking a highly motivated and experienced leader to join our team
Job SummaryThe Customer Service Experience Lead is responsible for overseeing the execution of store standards, ensuring customer service and associate engagement, and driving business results. This leadership role requires strong communication and problem-solving skills, with a focus on delivering world-class customer experiences. If you are a results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity
Key Responsibilities- Customer Service:
- Drive customer service and associate engagement by coaching and training associates on proper customer service techniques.
- Assign, manage, and direct associates' work and duties to drive customer service results.
- Resolve customer escalations within the store and through Customer Care.
- Ensure store is prepared for high-volume periods.
- Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.
- People:
- Provide in-the-moment direction, coaching, and performance management based on observations and behavior.
- Conduct formal performance conversations and discipline on customer service matters.
- Use recognition tools to highlight associates demonstrating Home Depot's core values.
- Identify and develop high-potential associates for growth opportunities.
- Manager on Duty:
- Lead store kickoff meetings and walk each department to ensure store readiness.
- Communicate messages, priorities, and tasks to all associates.
- Responsible for Opening, Closing, and MOD tasks, as well as other whole-store focus responsibilities.
To be successful in this role, you will need:
- At least one year of relevant work experience as a leader/supervisor.
- 2 years of customer service experience, an asset.
- 1 to 2 years of retail or trade experience, an asset.
- High school diploma or equivalent.
The Home Depot Canada offers a competitive salary range of $55,000 - $65,000 per year, depending on experience. Additionally, you will have access to a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.
Estimated Salary:$60,000 per year
Location:The Home Depot Canada, various locations across the country
Are you ready to join a team that is passionate about delivering exceptional customer experiences? Apply now to become a Customer Service Experience Lead at The Home Depot Canada
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