Account Associate I

2 hours ago

Anjou, Quebec, Canada Waste Management Canada Full time
Job Summary

As a key member of our team, you will play a crucial role in generating shareholder value by utilizing a consultative retention-based selling approach for Small/Medium commercial Waste Management customers. Your primary focus will be on managing existing business relationships, developing and implementing sound retention strategies, and securing and updating contract agreements from WM customers. You will also be responsible for growing revenues from existing customers and maintaining a net positive business performance in the commercial space through proactive outreach, account retention, and revenue protection efforts.

Essential Duties and Responsibilities
  • Customer interaction (external and internal), response, and follow-up.
  • Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
  • Aligns Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state, and federal regulations, and increase account penetration through consultative selling skills.
  • Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
  • Resolves challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
  • Communicate rates, charges, and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
  • Collaborates with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
  • Administrative work.
  • Use Waste Management sales productivity software tools accurately and consistently (i.e., Salesforce.com/Customer Relationship Management and Pricing Tools).
  • Prepares reports as needed and/or handle general administrative duties as appropriate.
Qualifications
  • Education: High School Diploma or GED (accredited).
  • Experience: One (1) year of business-to-business account management experience at a proficient level (in addition to education requirement).
Work Environment
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Normal setting for this job is an office setting.

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