Account Associate I

3 weeks ago


Anjou, Quebec, Canada Waste Management Canada Full time
Job Summary

The Account Associate I - Bilingual is a key role in Waste Management Canada's commercial waste management team. This position is responsible for generating shareholder value by utilizing a consultative retention-based selling approach for Small/Medium commercial waste management customers. The successful candidate will be part of a team-based queue, managing existing business relationships and developing sound retention strategies to achieve budgeted retention goals.

Key Responsibilities
  • Customer interaction and response
  • Serving as the lead point of contact for customer account management matters
  • Aligning Waste Management products and services with customer needs
  • Negotiating and renewing customer service agreements
  • Resolving challenging customer requests
  • Collaborating with the Inside Sales Manager to resolve customer escalations
Requirements
  • High school diploma or equivalent
  • One year of business-to-business account management experience
  • Bilingual - fluent conversational French and English
  • Ability to effectively convert customer cancellation requests into long-term relationships
  • Ability to effectively build relationships across a wide variety of business types

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