Facilities Operations Manager
4 hours ago
About the Role
We are seeking a highly skilled and experienced Assistant Facility Manager to join our team at JLL. As a key member of our facilities management team, you will be responsible for providing exceptional client service and ensuring the smooth operation of our office buildings.
Key Responsibilities
- Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, and operating best practices.
- Work with a team to execute operations and maintenance plans safely and in alignment with client goals, ensuring all Client and JLL safety procedures are followed.
- Execute innovative programs, processes, and procedures that reduce operating costs and increase productivity.
- Perform building inspections, regularly assessing the building and equipment to ensure assets/equipment are functional and clean.
- Maintain asset management and life cycle tracking.
- Monitor supply inventory and order supplies, creating records of completed work.
- Ensure elevators, fire life safety, and security systems, HVAC, and lighting are operating effectively.
- Adhere to all Critical Environments procedures, equipment requirements, and preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
- Ensure client satisfaction with delivery of Facility Management services and provide a role in monitoring and improving customer experience survey results. The ability to access, analyze, and utilize data to drive continuous improvement is a must.
- Ensure compliance with JLL operational audit programs, all Health and Safety, Environment, and Risk Management policies and procedures that relate to the site/s.
- Adhere to all Key Performance Indicator requirements to ensure all Master Service Agreement and compliance requirements are met.
Requirements
- Minimum of 5 years industry experience required, either in the corporate environment, third-party service provider, or as a consultant.
- Experience managing multiple property sites.
- Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis.
- Relevant designation LEED, WELL, CFM, FMA is preferred.
- Experience managing budget responsibilities, supplier management, problem-solving, and client/customer relations.
- Demonstrated communication skills, written and verbal, including negotiation and conflict resolution.
- Must have strong computer skills, including MS Excel, Word, PowerPoint, and Office.
- Strong organizational skills and management skills.
- Desire for internal growth and career advancement through continuing education and training programs.
- Travel to remote sites as required, with possible overnight stays.
About JLL
JLL is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure with appropriate levels of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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