Facility Operations Coordinator

4 weeks ago

Cambridge, Ontario, Canada Jones Lang LaSalle Incorporated Full time

Position Overview:

The Commercial Property Assistant Manager plays a crucial role in delivering exceptional client service by supporting the Facility Manager in overseeing the operations, monitoring, and management of multiple commercial properties. This position emphasizes operational efficiency, service agreements, and financial oversight.

Key Responsibilities:

  • Foster a culture of safety by advocating for safe work practices and timely training.
  • Collaborate with a team of Facility Managers to implement operational and maintenance strategies aligned with client objectives.
  • Develop and execute innovative initiatives aimed at reducing operational expenses while enhancing productivity.
  • Conduct thorough reviews of monthly and annual budget variances for each property.
  • Assist in asset management and lifecycle tracking, contributing to capital planning projects.
  • Ensure adherence to all critical environment protocols and preventative maintenance to guarantee system reliability.
  • Enhance client satisfaction through effective delivery of Facility Management services and continuous improvement of customer experience metrics.
  • Serve as the primary contact for site occupants and property management, ensuring all client needs are met.
  • Utilize data analysis to drive ongoing enhancements in service delivery.
  • Participate actively in a collaborative team environment.
  • Ensure compliance with operational audit programs and all relevant health, safety, and environmental policies.
  • Manage supplier relationships to achieve cost-saving objectives and optimize vendor utilization.
  • Work with sourcing teams to identify national and regional procurement opportunities and oversee supplier performance.
  • Meet all Key Performance Indicator requirements to ensure compliance with service agreements.
  • Perform additional duties as assigned.

Qualifications:

  • A minimum of 5 years of experience in the industry, whether in a corporate setting, third-party service provider, or consultancy.
  • Experience in managing multiple property locations.
  • A Bachelor’s degree or equivalent experience in Facilities Management with a focus on management or technical aspects.
  • Preferred certifications include LEED, WELL, CFM, or FMA.
  • Proven experience in budget management, supplier oversight, problem resolution, and client relations.
  • Strong written and verbal communication skills, including negotiation and conflict resolution capabilities.
  • Proficiency in computer applications, particularly MS Excel, Word, and PowerPoint.
  • Excellent organizational and management skills.
  • A commitment to professional growth and advancement through ongoing education and training.
  • Willingness to travel to various sites as needed.

Benefits:

  • Opportunity to work with a leader in the commercial real estate sector.
  • Access to advanced technology to enhance work efficiency.
  • A supportive and diverse work environment focused on employee development and well-being.

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