Lead Product Manager, Employee Solutions

3 weeks ago

Old Toronto, Ontario, Canada Wayfair Full time
Senior Product Manager, Employee Experience

Location: Remote

Category: Employee Technology

Requisition ID: 242661

About Us:

At Wayfair, our internal technology teams are dedicated to strategizing, executing, and delivering complex, cross-functional solutions aimed at enhancing the employee experience across our organization. We oversee a wide range of initiatives, from onboarding processes to productivity tools, asset management, and in-office experiences. Our mission is to address the evolving technology needs of our employees by ensuring a seamless support experience.

We are in search of an experienced Product Manager to oversee a suite of technologies currently deployed, identify areas for improvement, and create a strategic roadmap to enhance productivity and experience metrics. This role requires collaboration with diverse teams and leaders, including operations, engineering, and analytics, to define the capabilities necessary for effective operations while innovating our customer and supplier interactions.

The ideal candidate will operate with significant autonomy and responsibility, establishing a clear vision for the platform, fostering strong relationships with senior cross-functional partners, and aligning on a unified vision for success. You will translate business and user requirements into a practical and iterative strategy and roadmap, providing detailed specifications and user stories for engineering teams, and making informed trade-offs between time and complexity to develop viable market solutions.

Key Responsibilities:

  • Oversee self-service tools and workflows, minimizing friction for employees while enhancing resolution quality and maintaining efficiency metrics.
  • Manage cross-functional IT initiatives and collaborate with technology teams to bring solutions to fruition, including system migrations and operational management.
  • Serve as the subject matter expert for your products, leveraging over 3 years of experience with employee productivity tools.
  • Act as a key advisor to senior leaders, being their primary contact for product strategy and related initiatives.
  • Evaluate feature requests based on business value and impact, balancing risks and development costs.
  • Stay informed on market trends regarding new products and design patterns, conducting analyses to determine when new solutions can enhance efficiency and reduce operational costs.
  • Ensure comprehensive delivery of platform enhancements and ongoing support.
  • Develop and maintain a clear product vision and roadmap, keeping stakeholders informed of primary goals and timelines.
  • Convert product strategies into actionable engineering stories, enabling teams to execute your ideas effectively.
  • Regularly update stakeholders on goals and progress to maintain transparency regarding your work and product development.
  • Identify digital friction points and devise solutions to enhance employee productivity and satisfaction.

Qualifications:

  • 5+ years of experience in product management for operational or employee-focused technologies, with a proven track record of achieving measurable KPIs.
  • Experience in crafting exceptional employee experiences that boost productivity while reducing operational costs, with a focus on automation and machine learning solutions.
  • Strong skills in measuring adoption and engagement metrics, with the ability to develop strategies to address user experience challenges.
  • Proficient in SQL for data analysis and reporting as needed.
  • Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
  • Demonstrated technical acumen, capable of developing high-level system architectures.
  • Ability to collaborate across multiple stakeholder groups and manage several large initiatives concurrently.
  • Strong problem-solving skills, with the ability to formulate hypotheses and prioritize work based on potential impact.
  • Experience working with engineering teams, including managing sprints and backlogs.
  • Proven ability to establish a senior presence and lead product initiatives.
  • Familiarity with CI/CD pipelines and ITSM tools for ticket management and service catalogs.

Why Choose Wayfair:

  • Comprehensive Time Off: Paid Holidays, Paid Time Off (PTO), and Sick Days.
  • Life Insurance and Disability Protection.
  • Global Wellbeing Programs: Discounts on fitness memberships.
  • Support for Caregivers and Family: Parental Leave and Adoption Policies.
  • Professional Development Opportunities and Recognition Programs.
  • Work-Life Balance: A supportive and flexible work environment.

We look forward to your application.

Wayfair is a leading online destination for home goods. Whether working in our global headquarters or remote, we are transforming the way people shop for their homes. Our commitment to innovative technology and creative problem-solving ensures that Wayfair is a place for rewarding career opportunities. We celebrate diversity and value the unique perspectives of our employees, customers, and partners. Every voice matters, and we are proud to be an equal opportunity employer.

  • Lead Product Manager, Employee Solutions

    3 weeks ago

    Old Toronto, Ontario, Canada Wayfair Full time

    Senior Manager of Employee TechnologyLocation: RemoteCategory: Employee TechnologyRequisition ID: 242661About Us:At Wayfair, our internal technology teams are dedicated to designing, implementing, and managing comprehensive technology solutions that enhance the employee experience across our organization. These teams are responsible for various aspects,...

  • Lead Product Manager, Employee Engagement Solutions

    3 weeks ago

    Old Toronto, Ontario, Canada Wayfair Full time

    Senior Manager of Employee Experience TechnologyLocation: RemoteCategory: Employee TechnologyRequisition ID: 242661About Us:At Wayfair, our internal technology teams are dedicated to architecting and implementing sophisticated, cross-functional solutions that enhance the experience of our employees. These teams oversee a wide array of functions, including...

  • Lead Product Manager, Advertising Solutions

    4 days ago

    Old Toronto, Ontario, Canada Loblaw Digital Full time

    At Loblaw Digital, we understand that our customers anticipate excellence from us. Whether it involves crafting the most innovative online shopping experiences or developing an application that positively influences lives across the nation, we are ready for the challenge. Loblaw Digital is the division responsible for constructing and managing the online...

  • Lead Product Manager, Advertising Solutions

    3 weeks ago

    Old Toronto, Ontario, Canada Loblaw Digital Full time

    At Loblaw Digital, we understand that our customers anticipate excellence from us. Whether it involves crafting the most innovative online shopping experiences or developing an application that positively influences lives across the nation, we are ready for the challenge. Loblaw Digital is the division responsible for constructing and managing the online...

  • Lead Product Manager, Advertising Solutions

    3 weeks ago

    Old Toronto, Ontario, Canada Loblaw Digital Full time

    At Loblaw Digital, we understand that our customers expect excellence from us. Whether it involves creating the most innovative online shopping experiences or developing an application that positively influences lives across the nation, we are ready for the challenge. Loblaw Digital is the team dedicated to building and managing the online operations of...

  • Production Manager

    4 days ago

    Toronto, Ontario, Canada Meridia Recruitment Solutions Full time

    Job Summary:Meridia Recruitment Solutions is seeking a highly skilled Production Manager to lead our team at our Toronto facility. As a key member of our Site Leadership team, you will be responsible for overseeing material processing operations to achieve departmental objectives in safety, product quality, productivity, cost management, customer service,...

  • Production Manager

    6 days ago

    Toronto, Ontario, Canada Meridia Recruitment Solutions Full time

    Job Summary:Meridia Recruitment Solutions is seeking a highly skilled Production Manager to lead our team at our Toronto facility. As a key member of our Site Leadership team, you will be responsible for overseeing material processing operations to achieve departmental objectives in safety, product quality, productivity, cost management, customer service,...

  • Product Lead, Care Provider Solutions

    6 days ago

    Old Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a seasoned Product Manager to lead the development of our Care Provider Solutions, driving innovation and excellence in our products.Key Responsibilities:Collaborate with cross-functional teams to identify opportunities to enhance the provider experience and efficiency.Advocate for the needs of our Care team, ensuring their...

  • Product Lead, Care Provider Solutions

    4 days ago

    Old Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a seasoned Product Manager to lead the development of our Care Provider Solutions, driving innovation and excellence in our products.Key Responsibilities:Collaborate with cross-functional teams to identify opportunities to enhance the provider experience and efficiency.Advocate for the needs of our Care team, ensuring their...

  • Salesforce Solutions Architect

    3 weeks ago

    Toronto, Ontario, Canada Product and Technology Full time

    Exciting Opportunity Join a leading organization in the travel sector as a Salesforce Solutions Architect. We are looking for a skilled professional with extensive experience in executing successful transformation initiatives. In this pivotal role, you will enhance our Salesforce platform to align with business objectives and elevate customer experiences....

  • Lead Product Manager

    3 weeks ago

    Toronto, Ontario, Canada HomEquity Bank Full time

    Position Overview:As a Lead Product Manager within the Startup Division, you will play a crucial role in defining and enhancing the customer journey for our innovative technology-driven solutions.About HomeEquity Bank:HomeEquity Bank is a recognized leader in the reverse mortgage sector in Canada, dedicated to serving Canadians aged 55 and above. Our mission...

  • Lead Product Manager, Employee Benefits

    3 weeks ago

    Toronto, Ontario, Canada Gusto Full time

    About Gusto Gusto is a contemporary, online platform designed to assist small enterprises in managing their workforce. In addition to comprehensive payroll services, Gusto provides health insurance, retirement plans, expert human resources support, and team management tools. Currently, Gusto serves over 300,000 businesses across the nation from its...

  • Product Management Lead

    3 weeks ago

    Old Toronto, Ontario, Canada Fundserv Inc. Full time

    We are seeking a Product Management Lead to oversee a team of product owners dedicated to prioritizing and executing the most impactful enhancements to Fundserv's offerings. This role involves identifying business requirements, gathering specifications, managing product launches, and ensuring the voice of the member is represented within agile development...

  • Product Management Lead

    3 weeks ago

    Old Toronto, Ontario, Canada Fundserv Inc. Full time

    Position OverviewWe are seeking a Product Management Lead to oversee a dedicated team of product owners who are responsible for prioritizing and developing enhancements to Fundserv's offerings. This role involves identifying business requirements, gathering essential information, managing product releases, and advocating for member interests within agile...

  • Salesforce Solutions Architect

    3 weeks ago

    Toronto, Ontario, Canada Product and Technology Full time

    Exciting Opportunity Join a leading global travel organization as a Salesforce Solutions Architect. We are looking for a seasoned professional with extensive experience in Salesforce development and a successful history of driving transformation initiatives. In this pivotal role, you will enhance our Salesforce ecosystem to align with business objectives and...

  • Lead Product Manager, Advertising Solutions

    3 weeks ago

    Toronto, Ontario, Canada Pinterest Full time

    Job Title: Lead Product Manager - Advertising SolutionsDrive the product vision, strategy, and execution for innovative advertising solutions that empower users to engage and advertisers to craft impactful narratives to meet their business goals.Enhance existing advertising solutions and iterate to inspire user engagement.Collaborate effectively with...

  • Product Management Lead

    3 weeks ago

    Old Toronto, Ontario, Canada Fundserv Inc. Full time

    We are seeking a Product Management Lead to oversee a dedicated team of product owners tasked with prioritizing and executing the most impactful enhancements to Fundserv's offerings. This role involves identifying business requirements, gathering specifications, managing product launches, and advocating for member interests within agile development teams.For...

  • Salesforce Solutions Architect

    3 weeks ago

    Toronto, Ontario, Canada Product and Technology Full time

    Opportunity Overview Flight Centre Travel Group is on the lookout for a skilled Salesforce Developer with a solid history of executing successful transformation initiatives. In this role, you will be instrumental in refining our Salesforce ecosystem to align with organizational objectives and enhance customer experiences. This is an exciting chance to join a...

  • Lead Analyst, Product and Risk Solutions

    3 weeks ago

    Old Toronto, Ontario, Canada Aon Corporation Full time

    Aon is seeking a Lead Analyst, Product and Risk Solutions.As a vital member of our esteemed team, you will contribute to delivering innovative and impactful solutions for our clients within the PathWise Solutions Group (PSG) at Aon Reinsurance. This position will involve direct reporting to the Managing Director of Products and Risk Solutions.Applicants must...

  • Lead Product Manager, Advertising Solutions

    3 weeks ago

    Old Toronto, Ontario, Canada Loblaw Digital Full time

    At Loblaw Digital, we understand that our customers have high expectations. Whether it involves creating innovative online shopping experiences or developing applications that positively influence lives across the nation, we embrace the challenge. Loblaw Digital is tasked with building and managing the online operations of Canada's largest and most...