Surgical Waitlist Management Specialist

4 weeks ago


Sault Ste Marie, Ontario, Canada CISSS de Chaudière-Appalaches Full time
Job Description:
Surgical Program Performance Analyst

Position Overview:

As a key player in the management of surgical wait times, you will provide essential guidance and leadership in optimizing processes. Your role will involve:

  • Leading initiatives to manage and reduce surgical wait times effectively.
  • Creating and updating performance metrics to track progress.
  • Conducting thorough analyses of surgical access within the CISSS-CA, identifying gaps, and recommending actionable solutions.
  • Ensuring the integrity of data in surgical waitlists and implementing necessary corrections.
  • Generating various reports and statistics related to the surgical program.
  • Performing quality audits to validate waitlist data accuracy.
  • Designing and developing various digital tools to enhance operational efficiency.
  • Engaging in continuous improvement projects to refine processes.
  • Coordinating work committees as needed.
  • Executing additional responsibilities as assigned by supervisors.
Key Responsibilities:

  • Regularly validating and rectifying errors in the OPÉRA system.
  • Analyzing surgical access disparities at regional, local, and specialty levels.
  • Creating visual tools to effectively present waiting list data.
  • Providing training to staff on the surgical waitlist management systems.
  • Assisting teams in the effective use of the OPÉRA system.
  • Supporting the development of a surgical priority modeling framework.
  • Contributing to accountability and performance reporting.
  • Delivering training sessions for OPÉRA users.
  • Developing tools to ensure accurate data entry.
  • Facilitating updates to the OPÉRA system.
  • Collaborating on efforts to harmonize systems across departments.
  • Proposing and regularly updating performance indicators.
  • Creating a visual Power BI tool for regional surgery waitlist management.
  • Providing timely surgical wait and production data as required.
  • Assisting in the enhancement of the surgery program dashboard.
  • Supporting service leaders in generating statistical reports.


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