Retail Operations Leader

4 weeks ago

Guelph, Ontario, Canada EssilorLuxottica Group Full time

Requisition ID: 847576
Store #: LensCrafters
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At EssilorLuxottica, we are dedicated to enhancing people's vision. Our success relies on a diverse team of individuals from various backgrounds.

Joining our organization means gaining insights into the optical sector while honing essential customer service and sales skills that will propel your career forward.

As the foremost optical retailer in North America, with over 1,000 locations, LensCrafters, a part of Luxottica, has set a benchmark in quality and service in vision care for more than 35 years.

PRIMARY OBJECTIVE

The primary role of the Retail Operations Leader is to serve as a guiding force within the LensCrafters framework. This position is responsible for achieving key performance metrics by embodying the Brand Story and ensuring an exceptional customer journey.

KEY RESPONSIBILITIES

  • Guarantee that the LensCrafters team delivers unparalleled Customer Service
  • Facilitate training and mentorship for the team utilizing Company-provided resources
  • Evaluate performance data to devise and execute strategies aimed at enhancing store KPIs, including:
  • NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; among others
  • Recruit and onboard a highly motivated team to ensure optimal staffing
  • Collaborate with the Doctor of Optometry to elevate the customer and patient experience while driving store KPIs
  • Take pride in the store's appearance and guide the team in executing all operational, inventory, and visual tasks according to established standards to provide the best customer and patient experience
  • Ensure the implementation and consistent maintenance of all Company-approved safety protocols to foster a safe and enjoyable work environment

ESSENTIAL QUALIFICATIONS

  • High School diploma or equivalent
  • 4+ years of management or supervisory experience
  • Thorough understanding of operations, processes, and business implications
  • Strong skills in influencing and negotiation
  • Team development and management capabilities
  • Knowledge of current optical principles and merchandise
  • Effective communication and listening skills
  • Proficient in basic mathematics (addition, subtraction, multiplication, division)
  • Sales proficiency
  • Familiarity with cash registers, computers, and calculators
  • Ability to manage time effectively under tight deadlines

PREFERRED QUALIFICATIONS

  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting, and Adjusting Program
  • Prior experience in customer service and retail
  • Familiarity with current store merchandise
  • High level of business acumen, including detailed knowledge of LC Dashboard

Compensation is determined by various factors, including geographic location, experience, qualifications, skills, and local minimum wage laws. Additionally, a competitive bonus and/or commission structure may be offered, complementing a comprehensive total rewards package. Benefits may encompass healthcare, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance during the application and hiring process. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

  • Retail Operations Leader

    4 weeks ago

    Guelph, Ontario, Canada Esso Mount Elgin Convenience Full time

    Job OverviewAs a Retail Operations Leader, you will play a crucial role in overseeing the daily functions of our convenience store. Your leadership will ensure a smooth operation while providing excellent customer service.QualificationsEducation: Completion of secondary school is required.Experience: A minimum of 1 to 2 years in a supervisory role within a...

  • Retail Operations Leader

    4 weeks ago

    Guelph, Ontario, Canada EssilorLuxottica Group Full time

    Requisition ID: 847576 Store #: LensCrafters Position: Full-TimeTotal Rewards: Benefits/Incentive Information At EssilorLuxottica Group, we are dedicated to enhancing people's vision. Our success relies on a diverse team of individuals committed to this mission. Joining our organization means gaining insights into the optical sector while honing essential...

  • Retail Operations Supervisor

    4 weeks ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    Position OverviewYashwa Retail Business Inc. is seeking a dedicated Retail Store Supervisor to oversee daily operations and ensure exceptional customer service.Key ResponsibilitiesStaff Management: Recruit, train, and develop team members to enhance their skills and performance.Inventory Control: Manage stock levels, place orders, and authorize returns of...

  • Retail Operations Leader

    4 weeks ago

    Guelph, Ontario, Canada Luxottica Full time

    Position OverviewThe primary role of the Store Manager is to serve as a pivotal leader within the Luxottica organization. This position is essential in achieving key performance metrics by embodying the Brand Story and ensuring an exceptional customer experience.Key ResponsibilitiesGuarantee that the Luxottica team delivers unparalleled Customer...

  • Retail Operations Leader

    4 weeks ago

    Guelph, Ontario, Canada Luxottica Full time

    Position OverviewThe primary responsibility of the Store Manager is to serve as a pivotal leader within the Luxottica organization. This role is essential in achieving key performance metrics by embodying the Brand Story and ensuring an exceptional customer experience.Key ResponsibilitiesGuarantee that the Luxottica team delivers unparalleled Customer...

  • Retail Operations Leader

    4 weeks ago

    Guelph, Ontario, Canada Luxottica Full time

    Position OverviewThe primary responsibility of the Store Manager is to serve as a pivotal leader within the Luxottica organization. This role is essential in achieving key performance metrics by embodying the Brand Story and ensuring an exceptional customer experience.Key ResponsibilitiesGuarantee that the Luxottica team delivers unparalleled Customer...

  • Fashion Retail Store Leader

    4 weeks ago

    Guelph, Ontario, Canada Garage Clothing Co Full time

    Fashion Retail Store Leader Job Category: Sales Operations & Loss Prevention Employment Type: Full-Time Overview As a prominent global fashion digital retailer, we pride ourselves on our innovative approach and commitment to excellence. Our brands, including Garage and Dynamite, have been at the forefront of the fashion industry, with a robust presence...

  • Store Operations Leader

    4 weeks ago

    Guelph, Ontario, Canada PetSmart Full time

    RETAIL STORE MANAGERABOUT OUR STORES:At PetSmart, we pride ourselves on being a unique retailer; we don't merely offer products, we deliver solutions that promote joyful and healthy environments for pets and their owners. As a Store Manager, you will guide the operations of our retail locations with a focus on customer satisfaction and a passion for...

  • Store Management Leader

    4 weeks ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    Position OverviewYashwa Retail Business Inc. is seeking a dedicated Retail Store Supervisor to oversee our store operations and ensure a high level of customer satisfaction.Key ResponsibilitiesStaff Management: Recruit, train, and develop team members to enhance their skills and performance.Inventory Control: Manage stock levels and order merchandise as...

  • Retail Store Manager

    6 days ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Yashwa Retail Business Inc. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesHiring and Training: Recruit,...

  • Retail Store Manager

    6 days ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Yashwa Retail Business Inc. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesHiring and Training: Recruit,...

  • Retail Store Manager

    1 day ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Yashwa Retail Business Inc. As a key member of our retail operations, you will be responsible for overseeing the daily activities of our store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesHiring and Training: Recruit,...

  • Retail Store Manager

    1 day ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Yashwa Retail Business Inc. As a key member of our retail operations, you will be responsible for overseeing the daily activities of our store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesHiring and Training: Recruit,...

  • Retail Store Manager

    2 days ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Yashwa Retail Business Inc. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesHiring and Training: Recruit,...

  • Retail Store Manager

    2 days ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Yashwa Retail Business Inc. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesHiring and Training: Recruit,...

  • Retail Store Manager

    4 days ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Yashwa Retail Business Inc.Key ResponsibilitiesHiring and TrainingRecruit, train, and develop a team of sales associates to provide exceptional customer service and drive sales growth.Merchandise ManagementOrder and manage inventory, ensuring that stock...

  • Retail Store Manager

    4 days ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Yashwa Retail Business Inc.Key ResponsibilitiesHiring and TrainingRecruit, train, and develop a team of sales associates to provide exceptional customer service and drive sales growth.Merchandise ManagementOrder and manage inventory, ensuring that stock...

  • Retail Store Manager

    24 hours ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Yashwa Retail Business Inc.Key ResponsibilitiesHiring and TrainingRecruit, train, and develop a team of sales associates to provide exceptional customer service and drive sales growth.Merchandise ManagementOrder and manage inventory, ensuring that stock...

  • Retail Store Manager

    1 day ago

    Guelph, Ontario, Canada Yashwa Retail Business Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Yashwa Retail Business Inc.Key ResponsibilitiesHiring and TrainingRecruit, train, and develop a team of sales associates to provide exceptional customer service and drive sales growth.Merchandise ManagementOrder and manage inventory, ensuring that stock...

  • Retail Operations Specialist

    4 weeks ago

    Guelph, Ontario, Canada Sephora Full time

    Job ID: 253488 Position Type: Regular Employment Type: Full TimeThe Retail Operations Specialist collaborates closely with the Operations Supervisor to ensure efficient stockroom management and timely merchandise updates. KEY RESPONSIBILITIES Client EngagementDeliver exceptional, professional, and knowledgeable service to clients during store hours. Support...