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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada Cartika Internet Solutions Provider Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Cartika Internet Solutions Provider Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to users on the effective use of our products and services.
  • Collaborate with other technical support teams to resolve complex technical issues and improve overall customer satisfaction.
  • Participate in the development and implementation of new technical support processes and procedures.
  • Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to provide excellent customer service.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
Work Environment

This is a permanent full-time position with a 32.5 hour work week. The work environment is fast-paced and requires the ability to work under pressure to meet tight deadlines.

Benefits
  • Health care plan.
  • Other benefits.