Client Support Expert

4 weeks ago


Montreal, Quebec, Canada Apcurium Full time
About Apcurium

Apcurium is at the forefront of revolutionizing the logistics industry with our advanced delivery management software. We are dedicated to transforming the mundane into the extraordinary, ensuring that carriers and shippers excel in a fast-paced world where timely delivery is paramount.

Position Overview

We are looking for a Client Support Expert to enhance our team and provide exceptional support for our SaaS logistics solution. In this role, you will play a crucial part in ensuring our clients navigate our software effectively.

Key Responsibilities
  • Client Interaction: Address inquiries, troubleshoot issues, and liaise with various teams to facilitate client success.
  • Technical Support: Deliver remote technical assistance, ensuring a superior client experience.
  • Issue Resolution: Analyze, diagnose, and resolve technical challenges, escalating to specialists when necessary.
  • Client Training: Provide foundational training on system functionalities to clients.
  • Documentation: Contribute to the creation of technical documentation for client reference.
  • Continuous Learning: Enhance your technical expertise, particularly in APIs, Azure, SQL, and related technologies.
Qualifications
  • A degree in computer science, computerized systems, electronics, transportation logistics, or a related discipline.
  • Approximately 2 to 3 years of experience in technical support for external clients.
  • Proficient in spoken and written English, with functional spoken French.
  • Willingness to occasionally work evenings or weekends to support clients.
Preferred Skills
  • Experience in high-tech, transportation, or delivery logistics management.
  • Familiarity with APIs, Azure, or SQL.

If you are passionate about delivering innovative solutions and enjoy tackling complex challenges, we invite you to explore this opportunity with us.

Benefits
  • 100% Remote Work
  • Flexible Working Hours
  • Comprehensive Social Benefits and Insurance Coverage


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