Senior Program Manager

2 days ago

Toronto, Ontario, Canada Livingston International Full time
Job Description

We are seeking a highly experienced Senior Program Manager to lead the successful deployment of a new Enterprise Resource Planning (ERP) system for a complex custom brokerage solution at Livingston International.

Key Responsibilities:

  • Develop and Manage a Comprehensive Program Plan: Create a detailed program plan for the multi-site ERP deployment, including timelines, budgets, resource allocation, and risk mitigation strategies.
  • Lead a Cross-Functional Team: Lead a team of IT professionals, business stakeholders, and external consultants to ensure successful project execution.
  • Manage ERP Implementation Lifecycle: Oversee all phases of the ERP implementation lifecycle, including system configuration, data migration, user training, and change management.
  • Collaborate with Operations Teams: Work with operations teams to identify and address site-specific requirements and challenges.
  • Ensure Effective Communication: Ensure effective communication and stakeholder management across all teams and departments involved in the deployment.
  • Monitor Project Progress: Monitor project progress, identify and resolve issues, and implement corrective actions as needed.
  • Develop Comprehensive Testing Plans: Develop and implement comprehensive testing plans to ensure system functionality and data integrity.
  • Manage Go-Live Process: Manage the go-live process, ensuring a smooth transition to the new ERP system.
  • Track and Report Project Metrics: Track and report on project metrics, including budget adherence, schedule milestones, and user adoption rates.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred).
  • 15+ years of experience in IT project management, preferably with a focus on ERP implementations.
  • Proven experience managing complex, multi-site projects; budget of < $5M.
  • Strong understanding of project management methodologies (e.g., Agile, Waterfall).
  • Excellent analytical and problem-solving skills.
  • Strong communication, collaboration, and interpersonal skills.
  • Preferred experience with Custom Brokerage/Freight systems.

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