Gift Card Processing Specialist
3 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our Backstage team as a Gift Card Processing Specialist. In this role, you will be responsible for ensuring timely processing of gift cards, preparing and sending invoices, and providing exceptional customer service.
Key Responsibilities:
- Process and ship gift card orders for internal and external customers
- Prepare and send invoices for gift card orders
- Respond to customer inquiries via email
- Update order logs with relevant information
- Ensure all required metrics are consistently met
- Work in SAP and Microsoft Office
- Provide a high standard of customer service
- Perform various data entry related tasks
Requirements:
- Minimum 1-2 years relevant work experience in an office environment
- Excellent interpersonal and communication skills (written and verbal)
- Integrity and adherence to standards, policy, and procedures
- Excellent customer service skills coupled with an understanding of the commitment to meet and exceed service levels
- Strong computer skills; Proficient use of the Microsoft Office Suite (Word, Excel, Outlook)
- Proven time management, organization, prioritization, and multi-tasking skills
- Ability to work independently or as part of a team
What We Offer:
A competitive compensation package, a dynamic work environment, and opportunities for growth and development.
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