Human Resources Generalist

5 days ago

Leamington, Ontario, Canada Nature Fresh Farms Full time
Job Title: TFW HR Generalist

Nature Fresh Farms is a leading greenhouse company with a strong commitment to innovation and growth. We are seeking a highly skilled and experienced TFW HR Generalist to join our Human Resources Department at our Leamington, ON location.

Job Summary:

The TFW HR Generalist will play a critical role in supporting the Temporary Foreign Worker Program, including onboarding and offboarding processes, employee relations concerns, employee development and training, conflict resolution, and general HR support to employees.

Key Responsibilities:
  • Coordinate and conduct orientation training, preparing paperwork, scheduling, and facilitating a smooth onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.
  • Manage communication channels between the TFW Department and Guest Workers, update contact information, and ensure efficient use of tools such as WhatsApp groups.
  • Administrate LMIA applications, work permit extensions, visa applications, and other related tasks.
  • Guide and assist management and supervisors through the progressive discipline process, drafting incident and warning reports.
  • Record incidents, conduct investigations, and document meetings thoroughly, responding accordingly through communication, training, and follow-up with supervisors and employees.
  • Support compliance with the Temporary Foreign Worker Program by studying existing and new legislation to ensure compliance, assisting with collecting, verifying, and administering documents needed for integrity audits in conjunction with the manager.
  • Responsible for applying for contract renewals in Canada, applying for work permits, and visa extensions, keeping track of applications and paperwork received, and requesting documentation related to renewals.
  • Coordinate travel arrangements for Guest Workers, create calendar events, inform workers about travel itineraries, and approve invoices to be paid.
  • Review and assist with updating HR procedures, training materials, and SOPs accordingly, suggesting new procedures to advance efficiencies.
  • Follow all procedures required, including pre-arrival and post-arrival processes, complete necessary documentation, and administration.
  • Support employee inquiries and complaints, provide excellent customer service, and act as a liaison for employees and management in relation to leave of absence, grievance matters, coaching discussions, company policies and procedures, and all other employee relations matters.
  • Conduct ongoing departmental training as required.
  • Actively initiate, participate in, and support continuous improvement initiatives.
  • Monitor Guest Workers' related information using the Human Resource database, internal systems, and physical filing systems.
  • Support the TFW team in the rotative schedule to receive workers at arrival/departure points in Leamington or Wheatley, often after normal working hours.
  • Be part of the rotative schedule to respond to all after-hours calls and prioritize matters that require attention, resolve identified issues, and provide follow-up.
  • Assist with administering payroll deductions, ensuring payroll deduction forms are completed if applicable.
  • Oversee and administer employee benefits programs, support health and safety practices, and recommend modifications if necessary.
  • Support the TFW Support Representative with Health Unit Housing Inspections, ensuring compliance with government requirements.
  • Assist in submitting maintenance work orders and keep track of orders when finalized.
  • On occasion, assist in reviewing weekly uniform invoices and documenting them on a spreadsheet to ensure accuracy.
  • Provide support with insurance claims and balance bills at the end of each month.
  • Provide translation to different departments as needed.
  • Assist with company events, such as the Annual Christmas Party and Employee Appreciation Event.
  • Provide support in identifying work-related or performance challenges to improve employee relations and work performance, assist and support with worker performance appraisal programs.
  • Monitor work orders and their completion.
  • Actively initiate, participate in, and support continuous improvement initiatives.
  • Ensure adherence to the confidentiality policy at all times, including when conducting investigative reports, disciplinary proceedings, employee inquiries, and medical appointments.
  • Must comply with all Health and Safety, Food Safety, Bio Security, and Nature Fresh Policies and Procedures.
Requirements:
  • 1+ years' HR experience, preferably with TFW Programs in a dynamic, fast-paced, high-volume environment.
  • Proficiency in Microsoft 365 applications.
  • Fluency in Spanish and English is required.
  • Excellent verbal and written communication skills, with the ability to develop and maintain relationships of trust with individuals at all levels of the organization.
  • Strong problem-solving skills required to analyze and solve problems and any unforeseen complications that could arise.
  • Must be able to prioritize and multitask while having strong organizational skills and attention to detail.
  • Ability to manage sensitive and confidential information with tact and discretion.
  • Valid driver's license and personal vehicle are required.
  • Available to work Monday-Saturday, after-hours may be required at times, flexibility with work schedule is required especially for special events, flight arrivals/departures, etc.
Working Conditions:
  • The HR TFW Generalist works Monday – Friday, after-hours, holidays, and rotational on-call weekends as required.
Physical Requirements:
  • Working conditions are normal for an office environment but some responsibilities require warehouse, greenhouse (temperatures vary from hot and humid to cold) and bunkhouse work.
  • Although this is an office role, the shift will require regular walking, sitting, and standing, occasional requirements for lifting, bending, pushing, and pulling throughout the day.
  • The TFW Minivan is available most of the time for the TFW Team to move from phase to phase, but on some occasions, members of the team will be requested to use their own vehicle.
  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
Salary:
  • Based on Experience

Nature Fresh Farms is committed to providing an inclusive and barrier-free work environment, beginning with the hiring process. We are an Equal Opportunity Employer and welcome applications from candidates, in accordance with all relevant legislation.

Nature Fresh Farms provides an accessible environment in which all individuals have access in a way that respects the dignity and independence of people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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