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Customer Experience Associate

2 months ago

Hamilton, Ontario, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Take a proactive approach to understanding customer needs and delivering personalized service
  • Process day-to-day transactions and manage customer accounts
  • Nurture long-standing relationships with customers and identify opportunities to grow their business with Scotiabank
  • Contribute to the branch's targets by identifying and fulfilling sales opportunities
  • Stay up-to-date on Scotiabank's products and services and promote them to customers as needed
Requirements
  • Proven customer service skills and experience working in a fast-paced environment
  • Ability to work a flexible schedule and be available to meet customer needs
  • Strong technical skills and ability to promote digital banking options to customers
  • Excellent communication and interpersonal skills
  • Ability to work as part of a team and contribute to a positive branch culture
What We Offer
  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment
  • Recognition and rewards for high-performance
  • The chance to make a difference in our customers' lives and contribute to the success of Scotiabank