Digital Solutions Lead
1 month ago
We're seeking a skilled Digital Solutions Lead to join our Montreal team. As a key member of our team, you'll be responsible for delivering exceptional client care and driving digital solutions forward.
Key Responsibilities- Manage and resolve digital support tickets from multiple clients, ensuring timely and effective solutions.
- Analyze client requests and propose innovative solutions based on industry best practices.
- Develop and validate solution estimates, communicating them to clients for approval.
- Provide level 2 support for digital commerce platforms, including Optimizely Customized Commerce and Microsoft D365 Commerce.
- Ensure regular communication with clients and internal teams on ticket progress.
- Collaborate with partners to manage escalation support requests.
- Oversee code deployments throughout the development lifecycle.
- Participate in an on-call rotation for after-hours client support.
- Contribute to the development and evolution of departmental processes and tools.
- Mentor junior resources and assist in the recruitment process.
- Bachelor's degree in software engineering, computer science, or a related field.
- Minimum three years of experience with ASP.NET MVC.
- Minimum five years of experience as a developer.
- Proficiency in Visual Studio and Git or other source control management.
- Experience with Microsoft SQL Server and the Azure tech stack is an asset.
- Demonstrated problem-solving skills and ability to manage multiple cases simultaneously.
- Competitive compensation package.
- Minimum of three weeks of paid vacation and six personal days.
- Corporate and after-work activities.
We're a growing company offering a dynamic, success-driven environment. If you're passionate about digital solutions and client care, we want to hear from you.
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