Digital Solutions Lead

1 month ago


Old Toronto, Ontario, Canada Thinkmax Full time
Join Thinkmax's Dynamic Team

We're expanding our Montreal team and seeking a skilled Digital Solutions Lead to drive our client care initiatives forward.

About the Role

This is a key position that requires a strong technical background, excellent communication skills, and the ability to manage multiple projects simultaneously.

Key Responsibilities
  1. Receive and prioritize digital support tickets from clients, ensuring timely resolution and effective communication.
  2. Analyze client requests and propose innovative solutions based on industry best practices.
  3. Develop and validate solution estimates, ensuring transparency and alignment with client expectations.
  4. Collaborate with internal teams to deliver high-quality digital solutions that meet client needs.
  5. Provide level 2 support for e-commerce platforms, including Optimizely Customized Commerce and Microsoft D365 Commerce.
  6. Manage escalation support requests with partners, ensuring seamless communication and resolution.
  7. Participate in on-call rotations for after-hours client support, providing timely assistance for urgent situations.
  8. Contribute to the development and evolution of departmental processes, tools, and documentation.
  9. Mentor junior resources, promoting knowledge sharing and growth within the team.
  10. Support digital solutions in collaboration with internal resources, departments, and clients as needed.
Requirements
  1. Bachelor's degree in software engineering, computer science, or a related field.
  2. Minimum three years of experience working with ASP.NET MVC.
  3. Minimum of five years of experience as a developer.
  4. Experience with Visual Studio, Git, and Microsoft SQL Server.
  5. Experience with the Azure tech stack, digital commerce solutions, and front-end development frameworks is an asset.
  6. Demonstrated problem-solving skills, ability to manage multiple cases simultaneously, and prioritize activities effectively.
What We Offer
  1. Competitive compensation package.
  2. Minimum of 3 weeks of paid vacation and 6 personal days.
  3. Corporate and afterwork activities.
Shape the Future with Thinkmax

We're a growing company that values innovation, teamwork, and employee growth. If you're passionate about digital solutions and client care, we want to hear from you.



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