Digital Solutions Lead
1 month ago
We're expanding our Montreal team and seeking a skilled Digital Solutions Lead to drive our client care initiatives forward.
About the RoleThis is a key position that requires a strong technical background, excellent communication skills, and the ability to manage multiple projects simultaneously.
Key Responsibilities- Receive and prioritize digital support tickets from clients, ensuring timely resolution and effective communication.
- Analyze client requests and propose innovative solutions based on industry best practices.
- Develop and validate solution estimates, ensuring transparency and alignment with client expectations.
- Collaborate with internal teams to deliver high-quality digital solutions that meet client needs.
- Provide level 2 support for e-commerce platforms, including Optimizely Customized Commerce and Microsoft D365 Commerce.
- Manage escalation support requests with partners, ensuring seamless communication and resolution.
- Participate in on-call rotations for after-hours client support, providing timely assistance for urgent situations.
- Contribute to the development and evolution of departmental processes, tools, and documentation.
- Mentor junior resources, promoting knowledge sharing and growth within the team.
- Support digital solutions in collaboration with internal resources, departments, and clients as needed.
- Bachelor's degree in software engineering, computer science, or a related field.
- Minimum three years of experience working with ASP.NET MVC.
- Minimum of five years of experience as a developer.
- Experience with Visual Studio, Git, and Microsoft SQL Server.
- Experience with the Azure tech stack, digital commerce solutions, and front-end development frameworks is an asset.
- Demonstrated problem-solving skills, ability to manage multiple cases simultaneously, and prioritize activities effectively.
- Competitive compensation package.
- Minimum of 3 weeks of paid vacation and 6 personal days.
- Corporate and afterwork activities.
We're a growing company that values innovation, teamwork, and employee growth. If you're passionate about digital solutions and client care, we want to hear from you.
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