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Customer Service Liaison

2 months ago

Montreal, Quebec, Canada Transcat Full time

Job Summary:

We are seeking a highly skilled and dedicated Customer Service Liaison to join our team at Transcat. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
  • Provide timely and effective support to clients, addressing their concerns and resolving issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and coordination with clients.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service skills and knowledge.
  • Participate in ongoing training and development programs to enhance skills and expertise.

Requirements:

  • Bachelor's Degree in a related field or equivalent experience.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong customer service orientation and commitment to delivering exceptional results.

Preferred Qualifications:

  • 1-3 years of customer service experience in a similar role.
  • Proven track record of achieving and exceeding customer satisfaction goals.