Customer Experience Associate

5 days ago

Blainville, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our clients and helping them achieve their financial goals.

Key Responsibilities
  • Proactively identify and address customer needs, providing personalized solutions and exceeding their expectations
  • Process transactions and manage customer accounts with accuracy and efficiency
  • Nurture long-term relationships with clients, building trust and loyalty through effective communication and problem-solving
  • Contribute to the Branch's targets by identifying and fulfilling sales opportunities, promoting digital banking solutions and enhancing customer engagement
  • Stay up-to-date with product knowledge and technical skills, providing expert advice and support to clients
Requirements
  • Proven customer service skills, with a strong ability to build rapport and resolve issues
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Flexibility to work a varied schedule, including evenings and weekends
  • Strong technical skills, with the ability to promote digital banking solutions and enhance customer engagement
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
What We Offer
  • A competitive compensation and benefits package, including opportunities for career growth and professional development
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion
  • Access to cutting-edge technology and tools, enabling you to stay ahead of the curve and deliver exceptional results
  • A comprehensive training program, equipping you with the skills and knowledge needed to succeed in your role
  • A recognition and reward program, celebrating your achievements and contributions to the team

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French, as they will serve English-speaking clientele.

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