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Customer Experience Associate

2 months ago

Blainville, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our clients and helping them achieve their financial goals.

Key Responsibilities
  • Proactively identify and address customer needs, providing personalized solutions and support
  • Process transactions and manage customer accounts with accuracy and efficiency
  • Nurture long-term relationships with clients, building trust and loyalty through exceptional service
  • Contribute to branch targets by identifying and pursuing sales opportunities
  • Stay up-to-date on product and service offerings, providing expert advice and guidance to clients
Requirements
  • Proven customer service skills, with a strong focus on building relationships and delivering exceptional service
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and colleagues
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • A competitive compensation and benefits package, including comprehensive health and dental coverage
  • Opportunities for professional development and career advancement
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A comprehensive training program, including onboarding and ongoing support
  • A chance to make a real difference in the lives of our clients and communities

Pursuant to a language needs assessment, the successful candidate will be required to be able to communicate in English and French, as they will be serving English-speaking clientele.