Technical Advisor

16 hours ago

Toronto, Ontario, Canada Startech Full time
Technical Advisor Job Description

We are seeking a highly skilled Technical Advisor to join our dynamic Customer Support Department. As a Technical Advisor, you will play a pivotal role in providing exceptional technical support and guidance to our valued customers.

Key Responsibilities:

  • Provide technical support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability, and compatibility.
  • Act as the first point-of-contact for customers, utilizing your expertise to address a wide range of product-related inquiries.
  • Offer innovative solutions tailored to meet unique customer requirements, identifying sales opportunities and escalating to the appropriate internal teams.
  • Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products.
  • Gather and document each interaction with a customer in the Customer Relationship Management platform, regularly following up and attempting to resolve any outstanding customer issues.

Requirements:

  • Post-secondary education, preferably in an IT-related discipline.
  • Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology.
  • Experience providing exceptional customer service/support.
  • Knowledge of the IT industry, including connectivity, hardware, and peripherals.
  • Intermediate level of knowledge of computer/peripheral hardware.
  • Ability to successfully communicate with and support customers with varying degrees of technical knowledge.
  • Detail-oriented with strong analytical skills and problem-solving capabilities.
  • Strong time management skills and the ability to prioritize in a fast-paced environment.

About Us:

We are a vibrant and growing tech company with a proven track-record of success. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if.

As a Technical Advisor at Startech, you will have access to over 4000 active products and opportunities to periodically contribute to team or cross-departmental projects, gaining a broad view of our organization and contributing to the overall success and continuous growth of a global organization.

We are an Equal Opportunity Employer and are committed to providing accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities.

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