IT Technical Advisor

1 day ago

Old Toronto, Ontario, Canada VDart Inc Full time

Job Title: IT Technical Advisor

Location: Toronto, Canada

Job Nature: Hybrid (2-3 days in person, rest WFH)

Duration: 6 months to start with, possibility extend up to 12 months

We are seeking an experienced IT Technical Advisor to join our dynamic team and support our growth. As an IT Technical Advisor, you will be responsible for managing the entire life cycle of broker and employee accounts, creating/modifying/deleting advanced complexity access, and managing service SLAs and KPIs.

Responsibilities:

  • Manage the creation, modification, and deletion of advanced complexity access (Unix, Oracle, Windows, etc.)
  • Manage the entire life cycle of broker and employee accounts
  • Manage service SLAs and KPIs, the overall quality of IAM service deliverables, and drive continuous improvement
  • Participate in annual reviews, audits, quality assurance systems, surveys, mainframe maintenance, etc.
  • Manage the main stakeholders of the IAM security services
  • Analyze, identify, and correct access risks in different systems
  • Intervene in critical situations in the event of system failures
  • Ensure the management and integrity of user identity by following procedures in place to secure the use of computer systems
  • Help Level I problem-solve and act as an escalation point for Level I
  • Participate in the development of documentation intended for users in conjunction with various support services of the company

Your Skills:

  • Degree in Computer Science
  • Minimum of 3 years in an Identity and Access Management position
  • In-depth knowledge of Unix, Oracle, Windows environments
  • Knowledge of Identity Governance Solutions (SailPoint, etc.) (an asset)
  • Experience and knowledge in the Insurance Industry (an asset)
  • Team spirit
  • Attention to detail
  • Analysis and synthesis
  • Be action-oriented

Why Work with Us:

An inspiring and award-winning work environment that supports its employees and recognizes great work.

Challenging and ambitious projects and development opportunities that will help you develop your skills and advance your career.

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