Inside Sales/Retention Team Lead – Retail Fleet

4 weeks ago

Montreal, Quebec, Canada Parkland Corporation Full time
Job Title: Inside Sales/Retention Team Lead – Retail Fleet

About the Role:

We are seeking an experienced Inside Sales/Retention Team Lead to join our Retail Fleet team. As a key member of our sales team, you will be responsible for leading a team of Inside Sales/Retention Representatives to ensure exceptional customer satisfaction, retention, and growth.

Key Responsibilities:

  • Establish clear performance expectations and goals for Inside Sales/Retention Representatives aligned with departmental objectives and company priorities.
  • Lead and motivate team of Inside Sales/Retention Representatives to achieve targets and goals.
  • Foster a collaborative and positive team culture focused on customer success and satisfaction.
  • Provides guidance, mentorship, and training to team members to enhance their skills and performance.
  • Prospect sales leads and cross-selling opportunities.
  • Mine existing customer portfolios.
  • Action outside sales team leads and fleet leads submitted by site operators.
  • Perform online searches and collecting competitive and industry intelligence.
  • Follow up on these leads / qualified opportunities and internal stakeholders to close the sale and ensure a smooth customer onboarding experience.
  • Pass on leads over a pre-determined annual volume range to the Commercial Outside Sales team and support them as needed to qualify opportunities and close sales.
  • Establish and manage customer relationships to protect existing business and avoid volume degradation.
  • Track team performance metrics, including outreach activity, customer engagement, and retention rates.
  • Provide regular reports and analysis to manager on team performance, customer feedback, and trends.
  • Implement continuous improvement initiatives to optimize outreach processes and drive results.

Requirements:

  • French/English Bilingual.
  • Proven leadership experience in sales, inside sales, customer success, customer service, or related roles.
  • Bachelor's degree business administration, marketing, communications, or 3-5 years of transferrable work experience in sales/inside sales experience.
  • Strong communication and interpersonal skills, with the ability to influence and motivate team members.
  • Analytical mindset with the ability to interpret data and insights to drive decision-making.
  • Strategic thinker with a customer-centric approach and a focus on delivering results.
  • Experience with customer relationship management (CRM) software and outreach tools.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Passion for customer success and a commitment to delivering exceptional service.

About Us:

Parkland Corporation is a leading Canadian independent fuel distributor and convenience store operator. We are committed to providing equal opportunities to all applicants and encourage applications from all qualified individuals.

What We Offer:

  • Competitive benefits.
  • Meaningful extras.
  • Unmatched value.
  • A place where you can take your career in the direction you want to grow and go.
  • Flexible work options and summer hours for eligible employees.
  • Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer.

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