Implementation Retail Team Lead

3 weeks ago


Montreal, Quebec, Canada Lightspeed Commerce Full time

Role Summary

We're seeking a Retail Implementation Team Lead to join our Customer Launch team in Montreal. As a key member of our team, you will lead and coach a group of Launch Team Members within the Retail vertical.

The goal of this team is to ensure that all customers are successfully onboarded on our product, through establishing early stage customer satisfaction, and providing a seamless experience.

Key Responsibilities

  1. Lead and coach a team of Launch Team Members within the Retail vertical.
  2. Collaborate with cross-functional teams to ensure customer satisfaction and a seamless onboarding experience.
  3. Develop and implement strategies to improve customer adoption and retention.

What You'll Bring

  • Proven experience in leading and coaching teams.
  • Strong communication and collaboration skills.
  • Ability to analyze and solve complex problems.

What We Offer

  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

About Us

Lightspeed Commerce is a leading provider of e-commerce and retail solutions. We're passionate about helping businesses succeed in a rapidly changing retail landscape.


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