Senior Claims Training and Education Specialist
1 week ago
Job Summary
We are seeking a highly skilled Senior Claims Training and Education Specialist to join our dynamic team at Northbridge Financial Corporation. As a key member of our organization, you will play a critical role in identifying and addressing areas for improvement in our Claims Customer Experience.
Key Responsibilities
- Conduct detailed file reviews to identify trends and areas for improvement
- Develop and deliver educational materials in virtual and traditional classroom environments
- Collaborate with the Director of Quality Assurance and Claims Excellence to design and implement training programs
- Participate in and contribute to Ad Hoc Audit requests, special projects, and vendor management
Requirements
- Post-Secondary Education in an Insurance focused program or related program
- Completed or working towards the CIP designation
- Bilingualism in English and French is required
- Minimum 10 years of multi-line claims and/or claims auditing experience with a specialization in Accident Benefits
- Prior Adult Learning experience, including all phases of the Learning Cycle
- Prior Claims Management experience is an asset
What We Offer
- Competitive salaries and comprehensive benefits package
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
- Flexible work arrangements, including hybrid work options
About Us
Northbridge Financial Corporation is a leading Canadian commercial property and casualty insurance company. We are committed to delivering exceptional service to our customers and creating a positive impact in our communities. We are proud to be 100% Canadian and owned by Fairfax Financial.
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Toronto, Ontario, Canada Northbridge Financial Corporation Full timeJob SummaryWe are seeking a highly skilled Senior Claims Specialist to join our team at Northbridge Financial Corporation. As a Senior Claims Specialist, you will play a key role in identifying and making recommendations to improve our overall Claims Customer Experience.Key ResponsibilitiesConduct detailed file reviews to identify areas for...
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Toronto, Ontario, Canada Northbridge Financial Corporation Full timeJob SummaryWe are seeking a highly skilled Senior Claims Specialist to join our team at Northbridge Financial Corporation. As a Senior Claims Specialist, you will play a key role in identifying and making recommendations to improve our overall Claims Customer Experience.Key ResponsibilitiesConduct detailed file reviews to identify areas for...
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Toronto, Ontario, Canada Northbridge Financial Corporation Full timeJob SummaryWe are seeking a highly skilled Senior Claims Training and Education Specialist to join our team at Northbridge Financial Corporation. As a key member of our organization, you will play a critical role in identifying and addressing areas for improvement in our claims customer experience.Key ResponsibilitiesConduct detailed file reviews to identify...
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Toronto, Ontario, Canada Northbridge Financial Corporation Full timeJob SummaryWe are seeking a highly skilled Senior Claims Training and Education Specialist to join our team at Northbridge Financial Corporation. As a key member of our organization, you will play a critical role in identifying and addressing areas for improvement in our claims customer experience.Key ResponsibilitiesConduct detailed file reviews to identify...
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Toronto, Ontario, Canada Northbridge Financial Corporation Full timeOverview of the Role at Northbridge Financial As a Bilingual Senior Claims Training and Development Specialist, you will be an integral part of a proactive team dedicated to maintaining high standards of detail while ensuring an exceptional customer experience. This role is pivotal in pinpointing areas for enhancement and providing insightful...
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