Senior Claims Specialist, Education and Training
4 weeks ago
Claims Quality Assurance Specialist Role
As a Claims Quality Assurance Specialist at Northbridge Financial Corporation, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our team plays a key role in identifying and making recommendations to improve our overall Claims Customer Experience. With in-depth knowledge of multi-line claims, you will conduct detailed file reviews and contribute to the compilation of quarterly Claims Quality Audits providing Regional Claims Operational Leaders with actionable and targeted recommendations for improvement.
Using multiple Training Needs Analysis inputs and in consultation with the Director of Quality Assurance and Claims Excellence, you will identify areas requiring educational solutions and contribute to the design, development, and delivery of educational materials in virtual and traditional classroom environments.
As required, you will also participate in and contribute to Ad Hoc Audit requests, special projects, and vendor management.
We're looking for someone with:
- Strategic thinking and problem-solving skills
- Ability to create focused technical and soft skill Claim educational solutions
- Excellent presentation skills in a corporate environment
- Project management skills to complete tasks under tight timelines
- Proficiency in MS Office Tools, Excel, PowerPoint, and system-based audit tools
- Ability to work with minimal supervision and accept direction
- Flexibility and willingness to travel if required
You will have:
- Post-Secondary Education in an Insurance focused program or related program
- Completed or working towards the CIP designation
- Bilingualism in English and French an asset
- Minimum 10 years of multi-line claims and/or claims auditing experience with a specialization in Accident Benefits and Casualty
- Prior Adult Learning experience, including all phases of the Learning Cycle
- Prior Claims Management experience is an asset
We offer:
- Hybrid work arrangement allowing you to work from the office and at home 50/50
- Competitive salaries and support for your financial health
- Flexible health benefits and wellness programs
- Education assistance to complete your CIP, FCIP, CRM or other courses desired
- Internal mobility and Leadership training and mentoring programs
- Donation matching and team volunteer days
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