Senior Claims Specialist, Education and Training

4 weeks ago


Toronto, Ontario, Canada Northbridge Financial Corporation Full time

Claims Quality Assurance Specialist Role

As a Claims Quality Assurance Specialist at Northbridge Financial Corporation, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our team plays a key role in identifying and making recommendations to improve our overall Claims Customer Experience. With in-depth knowledge of multi-line claims, you will conduct detailed file reviews and contribute to the compilation of quarterly Claims Quality Audits providing Regional Claims Operational Leaders with actionable and targeted recommendations for improvement.

Using multiple Training Needs Analysis inputs and in consultation with the Director of Quality Assurance and Claims Excellence, you will identify areas requiring educational solutions and contribute to the design, development, and delivery of educational materials in virtual and traditional classroom environments.

As required, you will also participate in and contribute to Ad Hoc Audit requests, special projects, and vendor management.

We're looking for someone with:

  • Strategic thinking and problem-solving skills
  • Ability to create focused technical and soft skill Claim educational solutions
  • Excellent presentation skills in a corporate environment
  • Project management skills to complete tasks under tight timelines
  • Proficiency in MS Office Tools, Excel, PowerPoint, and system-based audit tools
  • Ability to work with minimal supervision and accept direction
  • Flexibility and willingness to travel if required

You will have:

  • Post-Secondary Education in an Insurance focused program or related program
  • Completed or working towards the CIP designation
  • Bilingualism in English and French an asset
  • Minimum 10 years of multi-line claims and/or claims auditing experience with a specialization in Accident Benefits and Casualty
  • Prior Adult Learning experience, including all phases of the Learning Cycle
  • Prior Claims Management experience is an asset

We offer:

  • Hybrid work arrangement allowing you to work from the office and at home 50/50
  • Competitive salaries and support for your financial health
  • Flexible health benefits and wellness programs
  • Education assistance to complete your CIP, FCIP, CRM or other courses desired
  • Internal mobility and Leadership training and mentoring programs
  • Donation matching and team volunteer days


  • Toronto, Ontario, Canada Northbridge Financial Corporation Full time

    Senior Claims Training and Education SpecialistWe are seeking a highly skilled Senior Claims Training and Education Specialist to join our team at Northbridge Financial Corporation. As a key member of our dynamic team, you will play a critical role in identifying and making recommendations to improve our overall Claims Customer Experience.Key...


  • Toronto, Ontario, Canada Northbridge Financial Corporation Full time

    Unlock Your Potential as a Senior Claims SpecialistAt Northbridge Financial, we're seeking a highly skilled Senior Claims Specialist to join our dynamic team. As a key member of our Claims Quality Assurance team, you'll play a vital role in identifying and implementing improvements to our Claims Customer Experience.With a strong background in multi-line...


  • Toronto, Ontario, Canada Northbridge Financial Corporation Full time

    Claims Quality Assurance Specialist RoleAs a Claims Quality Assurance Specialist at Northbridge Financial Corporation, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our team plays a key role in identifying and making recommendations to improve our overall Claims...


  • Toronto, Ontario, Canada Northbridge Financial Corporation Full time

    Claims Quality Assurance Specialist RoleAs a Claims Quality Assurance Specialist at Northbridge Financial Corporation, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our team members play a key role in identifying and making recommendations to improve our overall Claims...


  • Toronto, Ontario, Canada AXA Group Full time

    Join Our Claims TeamWe're looking for a skilled Senior Claims Specialist to join our team in Toronto, Ontario. As a key member of our Claims team, you'll play a crucial role in handling complex claims with ease and expertise.About the RoleAs a Senior Claims Specialist, you'll be responsible for:Managing complex claims from inception to...


  • Toronto, Ontario, Canada AXA Group Full time

    Job Title: Senior Claims SpecialistAXA XL is seeking a highly skilled Senior Claims Specialist to join our Casualty Claims team in Toronto, Ontario.About the Role:As a Senior Claims Specialist, you will play a critical role in resolving and settling claims proactively, working closely with your manager and fellow Claims colleagues to drive files to...


  • Toronto, Ontario, Canada AIG Full time

    A Global Leader in Commercial Insurance SolutionsAre you a skilled claims professional looking to take your career to the next level? We have an exciting opportunity for a Senior Claims Specialist in our Commercial Property team.We are reimagining the way we help customers manage risk, and we need talented individuals like you to join us on this journey. As...


  • Toronto, Ontario, Canada Xpera Full time

    Company:Xpera Senior Liability Adjuster, Full-Time, Hybrid (Toronto, ON)We are currently seeking experienced Liability Claims Specialists to join our team.Why work with Xpera?You will be part of a team of over 700 independent adjusters from across Canada.Your career can grow into other lines of claims, branch management, or new roles.You will work on the...


  • Toronto, Ontario, Canada AXIS Capital Full time

    This is an exciting opportunity to join AXIS Capital, a leading provider of specialty lines insurance and reinsurance. As a Senior Claims Specialist, you will play a key role in our Canada Claims team, providing specialized technical claim handling for primary and excess liability claims under our D&O, E&O, EPL, Crime, Cyber, and Media policies.Key...


  • Toronto, Ontario, Canada Gallagher Full time

    OverviewThe Ontario Region's Commercial Claims Team is seeking a highly skilled professional to fill the role of Senior Claims Advocacy Specialist. This position reports directly to the Director of Commercial Claims in the GTA and is responsible for providing exceptional claims service and advocacy to Gallagher clients.In this dynamic role, you will be...


  • Toronto, Ontario, Canada AXA Group Full time

    Seeking a Senior Claims Specialist to drive claims resolution and customer service excellence in our Toronto office.This role will play a critical part in AXA XL's claims team, working closely with underwriting teams to achieve the best possible outcomes for clients.Key Responsibilities:Assess coverage and communicate with brokers and insured parties as...


  • Toronto, Ontario, Canada AXIS Capital Full time

    This is an exciting opportunity to join AXIS Capital, a leading global provider of specialty lines insurance and reinsurance. We are seeking a talented and experienced claims professional to join our Canada Claims team as a Senior Claims Specialist.The successful candidate will provide specialized technical claim handling for primary and excess liability...


  • Toronto, Ontario, Canada Sovereign Insurance Full time

    About the RoleWe are seeking a highly skilled Senior National Claims Specialist to join our team at Sovereign Insurance.This is a regular full-time position with a hybrid work model, requiring 2 days per week in the office.The primary language of operation is English, with French being an asset.The OpportunityAs a wholly owned subsidiary of The Cooperators...


  • Toronto, Ontario, Canada Liberty Mutual Canada Full time

    About UsLiberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company, offering a broad range of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks.We have over 250 employees servicing our clients coast-to-coast from regional offices in Vancouver,...


  • Toronto, Ontario, Canada Aviva Full time

    Job Title: Field Claims SpecialistAviva is seeking a skilled Field Claims Specialist to join our team. As a Field Claims Specialist, you will be responsible for handling property claims and providing excellent customer service to our policyholders.Key Responsibilities:Conduct on-site and virtual inspections of property claimsPrepare and review repair...


  • Toronto, Ontario, Canada GTT, LLC Full time

    About the Role:As a Senior Training Specialist at GTT, LLC, you will play a pivotal role in designing, developing, and delivering training programs for Justice Video Network (JVN) technologies. Your primary objective will be to ensure that end-users are equipped with the knowledge and skills necessary to effectively utilize these technologies.Key...

  • Claims Specialist

    4 weeks ago


    Toronto, Ontario, Canada AXIS Capital Full time

    At AXIS Capital, we are seeking a talented Claims Specialist to join our Canada Claims team. This role will provide specialized technical claim handling for primary and excess liability claims under our D&O, E&O, EPL, Crime, Cyber, and Media policies.This position will involve analyzing liability and damages issues, managing external adjusters and counsel,...


  • Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full time

    The Opportunity Zurich Canada is seeking a skilled Claims Specialist to join our team. As a Claims Specialist, you will be responsible for handling commercial liability claims of low to moderate exposure and complexity. You will work closely with our Claims Team Manager to ensure that claims are handled efficiently and effectively, while delivering a...


  • Toronto, Ontario, Canada Northbridge Financial Corporation Full time

    About the RoleAt Northbridge Financial Corporation, we are seeking a Senior Claims Quality Assurance Specialist to join our dynamic team. This role plays a key part in identifying and making recommendations to improve our overall Claims Customer Experience.Key ResponsibilitiesConduct detailed file reviews and contribute to the compilation of quarterly Claims...


  • Toronto, Ontario, Canada Centre for Addiction and Mental Health - CAMH Full time

    CAMH Education is seeking a highly skilled TIDES Specialist to join our team. This is a unique opportunity to work on the Trauma-Informed De-escalation Education for Safety and Self-protection (TIDES) training program, a key initiative of the CAMH Safe and Well program.TIDES combines trauma-informed approaches with collaborative communication strategies and...