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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Canadian Petroleum Center Inc Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Canadian Petroleum Center Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues, ensuring minimal disruption to business operations.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring research and consultation with technical manuals and other resources.
  • User Training: Provide training and guidance to users on the use of computer systems, software, and other technical tools.
  • Documentation: Maintain accurate and detailed records of problems and solutions, ensuring that this information is available to other technical support analysts.
  • Business Systems Support: Provide support for business systems, networks, and Internet services, ensuring that users have access to the resources they need to perform their jobs.
  • Equipment Setup: Set up and configure equipment for employee use, ensuring that it is properly installed and functioning correctly.
Requirements
  • Education: College or CEGEP diploma.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Work Setting: Help desk environment.
  • Work Language: English.
  • Hours: 35 hours per week.