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Customer Service Representative

2 months ago

Fredericton, New Brunswick, Canada BMO Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities
  • Identify customer needs and provide personalized solutions to meet their financial goals.
  • Support customers with banking services, including transactions and account management.
  • Collaborate with colleagues to deliver a seamless customer experience and achieve business objectives.
  • Stay up-to-date with personal, commercial, and partner offers to provide expert advice to customers.
  • Develop strong relationships with customers to understand their needs and preferences.
  • Contribute to the growth and development of the branch team.
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic knowledge of specialized sales and business banking solutions.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our team is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.

BMO is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment.