Customer Service Representative

4 weeks ago


Fredericton, New Brunswick, Canada SinglePoint Group International Full time
Job Title: Inbound Customer Service Representative

We are seeking a highly motivated and customer-focused Inbound Customer Service Representative to join our team at SinglePoint Group International. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:
  • Assist and market products and services to new and existing customers
  • Assist with customer-related payment solutions and account discrepancies
  • Document customer accounts accurately
  • Respect and uphold privacy and protection of customer information
  • Meet and exceed individual targets and performance expectations
Requirements:
  • Must bring your own device that meets the minimum system requirements
  • Ability to work independently and within a team and maintain accuracy
  • Ability to work flexible shifts
  • Strong organizational and active listening skills to determine the appropriate course of action
  • Strong attention to detail with excellent written and verbal communication skills
  • Proficient computer skills
  • Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
What We Offer:
  • Hourly rate of $15.30 plus 4% vacation pay
  • Perks including benefits, health care spending account, and Perkopolis discount program
  • Career and leadership development opportunities

We are an equal opportunity employer and welcome applications from diverse candidates. Accommodations are available upon request at any point in the selection process.



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