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Regional Customer Support Sales Manager

1 month ago

Hamilton, Ontario, Canada Brandt Full time
Job Title: Regional Customer Support Sales Manager

Brandt is seeking a highly skilled and experienced Regional Customer Support Sales Manager to join our team in the South West Ontario region. As a key player in the growth and development of our product support program, you will be responsible for executing and developing key objectives for the region.

Key Responsibilities:
  • Develop and implement sales strategies to achieve sales and margin growth in the region.
  • Educate and direct our Customer Support Agents (CSAs) to ensure all of Brandt's product support initiatives are promoted within the region.
  • Manage CSA processes such as call reporting, CRM, and target setting.
  • Assist CSAs with customer calls and key accounts.
  • Establish key KPIs for CSAs and measure on a monthly basis.
  • Analyze and implement proper coverage for the region.
  • Engage directly with larger accounts in the region to promote Brandt's full product support offering.
  • Provide feedback on regional industry trends.
Requirements:
  • Sales management experience and the ability to drive the sales process from inception to close.
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas of repair and maintenance.
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to recruit, train, and motivate a team to pursue and grow the business.
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously.
  • Ability to travel as needed.