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Workforce Coordinator
2 months ago
Job Summary:
The Portfolio Group is seeking a highly skilled Workforce Coordinator to join our Human Resources Services team. As a key member of our team, you will play a critical role in supporting the allocation of HR department resources and ensuring that each team and resource is utilized to its full capacity.
Key Responsibilities:
- Review and update department vacation requests, adhering to team-level and function-level holiday caps.
- Maintain accurate data, including sickness records and accompanying documentation.
- Ensure data integrity and regularly audit data for accuracy through our CRM System, Salesforce, and other systems as needed.
- Liaise closely with services team managers to ensure that they are utilizing resources to benefit the growth of the business.
- Forge strong relationships across the Service departments to ensure clear lines of communication.
- Work within SLAs in terms of call handling times and quality standards.
- Ensure shifts are covered for out-of-hours service.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in CRM systems and data analysis.
About The Portfolio Group:
The Portfolio Group is a leading provider of human resources services. We are committed to delivering exceptional service to our clients and are seeking a talented and motivated individual to join our team.
