Ecommerce Operations Manager

3 weeks ago


Vaughan, Ontario, Canada CB Canada Full time

About the Role

We are seeking a highly skilled Ecommerce Operations Manager to join our team at CB Canada. As a key member of our team, you will be responsible for ensuring a seamless customer experience across our omnichannel environment.

Key Responsibilities

  • Own the customer experience starting at the checkout point, creating, evaluating, improving, and optimizing systems and processes to ensure efficient and effective order capture, reservation, replenishment, fulfillment, and delivery expectations post-purchase.
  • Develop an understanding of the competitive ecommerce environment, noting trends and responding with creative ideas to apply findings effectively, build sound business cases, and drive innovative features.
  • Set, track, and measure KPIs and other markers to ensure high ROI is associated with your roadmap, gathering data and analyzing results designing improvements to optimize your products, existing systems, and the shopping experience.

What We Offer

As an Ecommerce Operations Manager at CB Canada, you will have the opportunity to work with a talented team of professionals who share your passion for ecommerce and customer experience. You will be responsible for creating a smarter, seamless checkout experience that exceeds customer expectations, incorporates their direct feedback, and guarantees their renewed spending.

Requirements

  • eCommerce experience, with a focus on complex ecommerce products and customer management, including payments or OMS.
  • Strong business acumen, exceptional attention to detail and accuracy, with a proven ability to manage multiple, competing priorities.
  • A growth mindset, with the ability to adapt to changes in timelines, the business, or the industry, and insights into tracking and analyzing market trends.
  • Effective and flexible communication skills, with the ability to build trusting relationships across any level, and a commitment to the customer experience and the ability of technology to connect the two.

About Us

CB Canada is a company that respects and cares for their people, the plates in front of customers, and the planet. With strong values prioritizing quality above others, we are transforming the grocery experience. If you share a commitment to better food at better prices and want to be part of building a brand and success in Canada, we encourage you to apply.


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