Ecommerce Manager
1 month ago
We are seeking a highly skilled Ecommerce Manager to join our team at CB Canada. As a key member of our organization, you will be responsible for ensuring a seamless customer experience across our omnichannel environment.
Key Responsibilities- Own the customer experience starting at the checkout point, creating, evaluating, improving, and optimizing systems and processes to ensure efficient and effective order capture, reservation, replenishment, fulfillment, and delivery expectations post-purchase.
- Develop an understanding of the competitive eCommerce environment, noting trends and responding with creative ideas to apply findings effectively, build sound business cases, and drive innovative features.
- Set, track, and measure KPIs and other markers to ensure high ROI is associated with your roadmap, gathering data and analyzing results designing improvements to optimize your products, existing systems, and the shopping experience.
As a valued member of our team, you will have the opportunity to work alongside a leader with expertise in retail, supply chain, and project management, and be mentored, given the chance to take ownership, and be supported in pursuing diverse opportunities within the organization.
You will also have the chance to participate in two weeks of food-focused training with the corporate head chef, and have regular new products created in the test kitchen to try and taste.
Requirements- eCommerce experience, with a focus on complex eCommerce products and customer management, including payments or OMS.
- Strong business acumen, exceptional attention to detail and accuracy, with a proven ability to manage multiple, competing priorities.
- A growth mindset, with the ability to adapt to changes in timelines, the business, or the industry, and insights into tracking and analyzing market trends.
- Effective and flexible communication skills, with the ability to build trusting relationships across any level, and work collaboratively and respectfully as part of a team.
- A profound commitment to the customer experience and the ability of technology to connect the two, with a love of food and a passion for making an impact on Canadians.
We are a company that respects and cares for our people, the plates in front of our customers, and the planet. With strong values prioritizing quality above others, we are transforming the grocery experience.
If you share a commitment to better food at better prices and want to be part of building a brand and success in Canada, let us know. And, while we can't promise everyone an interview, if you feel you have 70% of the qualifications and 100% of the passion, express your interest.
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