Storage Customer Service Representative
4 days ago
Job Summary:
U-Haul is seeking a Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.
Key Responsibilities:
- Support the site manager with facility operations, including maintaining a clean and secure environment.
- Answer phone inquiries from active and prospective customers, providing accurate information and resolving issues in a timely manner.
- Show storage units, explain the terms of rental agreements, and prepare rental contracts.
- Perform general routine property cleanup and minor repair work, ensuring that all vacant storage units are clean, dry, secure, and available for new customers.
- Participate in ongoing continuous U-Haul education through U-Haul University, staying up-to-date on company policies and procedures.
Requirements:
- Driver's license and the ability to maintain a clean driving record.
- Excellent communication skills, with the ability to work effectively with customers and colleagues.
- Availability to work on weekends and holidays, as needed.
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion, including long periods of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Haul Offers:
- Paid holidays, vacation, and sick days, if eligible.
- Career stability and opportunities for advancement.
- Valuable on-the-job training and education through U-Haul University.
- Complete Benefit Plan, if eligible.
- RRSP payroll deduction plan.
- Deferred profit-sharing plan, if eligible.
- You Matter Program (EAP).
- Mindset App Program.
- Wellness Programs.
- Discounts on Apple products, Dell computers, hotels, and more.
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